A study of mishandling mail in MASkargo / Mohammad Hafiz Ramli
This case study will focus on the mail handling in MASkargo. Mishandling as define by Maan (1993) comprise of delayed or lost bag. Meanwhile Ericsson (1997) delivery accuracy is one of the biggest problems in Swedish industry. The definition of delivery accuracy is how good the shipment can be deliv...
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| Main Author: | |
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2010
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| Online Access: | http://ir.uitm.edu.my/id/eprint/25300/1/PPb_MOHAMMAD%20HAFIZ%20RAMLI%20BM%20M%2010_5.pdf http://ir.uitm.edu.my/id/eprint/25300/ |
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