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A study of mishandling mail in MASkargo / Mohammad Hafiz Ramli

This case study will focus on the mail handling in MASkargo. Mishandling as define by Maan (1993) comprise of delayed or lost bag. Meanwhile Ericsson (1997) delivery accuracy is one of the biggest problems in Swedish industry. The definition of delivery accuracy is how good the shipment can be deliv...

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Bibliographic Details
Main Author: Ramli, Mohammad Hafiz
Format: Student Project
Language:English
Published: Faculty of Business and Management 2010
Subjects:
Freight and freightage
Freight
Shipment of goods. Delivery of goods
Online Access:http://ir.uitm.edu.my/id/eprint/25300/1/PPb_MOHAMMAD%20HAFIZ%20RAMLI%20BM%20M%2010_5.pdf
http://ir.uitm.edu.my/id/eprint/25300/
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spelling my.uitm.ir.253002019-10-01T07:09:14Z http://ir.uitm.edu.my/id/eprint/25300/ A study of mishandling mail in MASkargo / Mohammad Hafiz Ramli Ramli, Mohammad Hafiz Freight and freightage Freight Shipment of goods. Delivery of goods This case study will focus on the mail handling in MASkargo. Mishandling as define by Maan (1993) comprise of delayed or lost bag. Meanwhile Ericsson (1997) delivery accuracy is one of the biggest problems in Swedish industry. The definition of delivery accuracy is how good the shipment can be delivered in promised time, (Mattson 1999).This study is focusing on how the mishandle is happen based on the obeservation made during the process handling, and also determine the factor that lead to the mishandling mail in MASkargo. More over in this study there is a gap analysis between the actual practice that is state in the manual with the current practice that is done in MASkargo. Lastly in this study, it contain a conclusion and also some recommendation for MASkargo. Faculty of Business and Management 2010 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/25300/1/PPb_MOHAMMAD%20HAFIZ%20RAMLI%20BM%20M%2010_5.pdf Ramli, Mohammad Hafiz (2010) A study of mishandling mail in MASkargo / Mohammad Hafiz Ramli. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Freight and freightage
Freight
Shipment of goods. Delivery of goods
spellingShingle Freight and freightage
Freight
Shipment of goods. Delivery of goods
Ramli, Mohammad Hafiz
A study of mishandling mail in MASkargo / Mohammad Hafiz Ramli
description This case study will focus on the mail handling in MASkargo. Mishandling as define by Maan (1993) comprise of delayed or lost bag. Meanwhile Ericsson (1997) delivery accuracy is one of the biggest problems in Swedish industry. The definition of delivery accuracy is how good the shipment can be delivered in promised time, (Mattson 1999).This study is focusing on how the mishandle is happen based on the obeservation made during the process handling, and also determine the factor that lead to the mishandling mail in MASkargo. More over in this study there is a gap analysis between the actual practice that is state in the manual with the current practice that is done in MASkargo. Lastly in this study, it contain a conclusion and also some recommendation for MASkargo.
format Student Project
author Ramli, Mohammad Hafiz
author_facet Ramli, Mohammad Hafiz
author_sort Ramli, Mohammad Hafiz
title A study of mishandling mail in MASkargo / Mohammad Hafiz Ramli
title_short A study of mishandling mail in MASkargo / Mohammad Hafiz Ramli
title_full A study of mishandling mail in MASkargo / Mohammad Hafiz Ramli
title_fullStr A study of mishandling mail in MASkargo / Mohammad Hafiz Ramli
title_full_unstemmed A study of mishandling mail in MASkargo / Mohammad Hafiz Ramli
title_sort study of mishandling mail in maskargo / mohammad hafiz ramli
publisher Faculty of Business and Management
publishDate 2010
url http://ir.uitm.edu.my/id/eprint/25300/1/PPb_MOHAMMAD%20HAFIZ%20RAMLI%20BM%20M%2010_5.pdf
http://ir.uitm.edu.my/id/eprint/25300/
_version_ 1685649979153055744
score 13.211869

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