Staff View: An analysis on the service quality performance by Seri Warisan Resort / Rosdadawiyad Omar

An analysis on the service quality performance by Seri Warisan Resort / Rosdadawiyad Omar

This research is study on service quality at Seri Warisan Resort. Service is an act or performance that creates benefit for customers by bringing about a desired change in or on behalf of-the recipient. Quality is the degree to which a service satisfies customers by meeting their needs, wants and ex...

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Main Author:	Omar, Rosdadawiyad
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2006
Subjects:	Organizational effectiveness. Performance measurement Marketing research. Marketing research companies. Sales forecasting Consumer satisfaction
Online Access:	http://ir.uitm.edu.my/id/eprint/22455/1/PPb_ROSDADAWIYAD%20OMAR%20M%20BM%2006_5.pdf http://ir.uitm.edu.my/id/eprint/22455/
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id	my.uitm.ir.22455
record_format	eprints
spelling	my.uitm.ir.224552019-01-11T01:15:30Z http://ir.uitm.edu.my/id/eprint/22455/ An analysis on the service quality performance by Seri Warisan Resort / Rosdadawiyad Omar Omar, Rosdadawiyad Organizational effectiveness. Performance measurement Marketing research. Marketing research companies. Sales forecasting Consumer satisfaction This research is study on service quality at Seri Warisan Resort. Service is an act or performance that creates benefit for customers by bringing about a desired change in or on behalf of-the recipient. Quality is the degree to which a service satisfies customers by meeting their needs, wants and expectation. The objectives of the research are to know the customer awareness, to know the level of service and know the guest perception on the service provided. This study identifies the four hotel factors which are staff service quality, general amenities, room quality and value. The data are collected by distributed 100 questionnaires to 100 respondents. Respondents are the guests who visit the resort. A questionnaire with five-point Likert Scale is applied to measure customer satisfaction. Data is analyzed using SPSS software by frequency distribution, mean and cross tabulation. For the finding of this study, most of Seri Warisan Resort guest, feel moderate with the service provided. In order to achieve the guest expectation, Seri Warisan Resort can improve their service time to time. Faculty of Business and Management 2006 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/22455/1/PPb_ROSDADAWIYAD%20OMAR%20M%20BM%2006_5.pdf Omar, Rosdadawiyad (2006) An analysis on the service quality performance by Seri Warisan Resort / Rosdadawiyad Omar. [Student Project] (Unpublished)
institution	Universiti Teknologi Mara
building	Tun Abdul Razak Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Mara
content_source	UiTM Institutional Repository
url_provider	http://ir.uitm.edu.my/
language	English
topic	Organizational effectiveness. Performance measurement Marketing research. Marketing research companies. Sales forecasting Consumer satisfaction
spellingShingle	Organizational effectiveness. Performance measurement Marketing research. Marketing research companies. Sales forecasting Consumer satisfaction Omar, Rosdadawiyad An analysis on the service quality performance by Seri Warisan Resort / Rosdadawiyad Omar
description	This research is study on service quality at Seri Warisan Resort. Service is an act or performance that creates benefit for customers by bringing about a desired change in or on behalf of-the recipient. Quality is the degree to which a service satisfies customers by meeting their needs, wants and expectation. The objectives of the research are to know the customer awareness, to know the level of service and know the guest perception on the service provided. This study identifies the four hotel factors which are staff service quality, general amenities, room quality and value. The data are collected by distributed 100 questionnaires to 100 respondents. Respondents are the guests who visit the resort. A questionnaire with five-point Likert Scale is applied to measure customer satisfaction. Data is analyzed using SPSS software by frequency distribution, mean and cross tabulation. For the finding of this study, most of Seri Warisan Resort guest, feel moderate with the service provided. In order to achieve the guest expectation, Seri Warisan Resort can improve their service time to time.
format	Student Project
author	Omar, Rosdadawiyad
author_facet	Omar, Rosdadawiyad
author_sort	Omar, Rosdadawiyad
title	An analysis on the service quality performance by Seri Warisan Resort / Rosdadawiyad Omar
title_short	An analysis on the service quality performance by Seri Warisan Resort / Rosdadawiyad Omar
title_full	An analysis on the service quality performance by Seri Warisan Resort / Rosdadawiyad Omar
title_fullStr	An analysis on the service quality performance by Seri Warisan Resort / Rosdadawiyad Omar
title_full_unstemmed	An analysis on the service quality performance by Seri Warisan Resort / Rosdadawiyad Omar
title_sort	analysis on the service quality performance by seri warisan resort / rosdadawiyad omar
publisher	Faculty of Business and Management
publishDate	2006
url	http://ir.uitm.edu.my/id/eprint/22455/1/PPb_ROSDADAWIYAD%20OMAR%20M%20BM%2006_5.pdf http://ir.uitm.edu.my/id/eprint/22455/
_version_	1685649606318227456
score	13.211869

An analysis on the service quality performance by Seri Warisan Resort / Rosdadawiyad Omar

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