Achieving customer satisfaction through teamwork; from the perception of production and material control employees of Toshiba Electronics Malaysia Sdn Bhd / Nurfadhila Sulman
Good teamwork is very important to many organizations. A good teamwork may propose a good result from the employees towards their working performance. This project paper is to evaluate teamwork elements facilitated by Toshiba Electronics Malaysia Sdn Bhd. The objective of this research is to identif...
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Faculty of Business and Management
2008
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| Online Access: | http://ir.uitm.edu.my/id/eprint/21181/1/PPb_NURFADHILA%20SULMAN%20M%20BM%2008_5.pdf http://ir.uitm.edu.my/id/eprint/21181/ |
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my.uitm.ir.211812018-09-25T03:01:33Z http://ir.uitm.edu.my/id/eprint/21181/ Achieving customer satisfaction through teamwork; from the perception of production and material control employees of Toshiba Electronics Malaysia Sdn Bhd / Nurfadhila Sulman Sulman, Nurfadhila Work groups. Teams in the workplace Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Good teamwork is very important to many organizations. A good teamwork may propose a good result from the employees towards their working performance. This project paper is to evaluate teamwork elements facilitated by Toshiba Electronics Malaysia Sdn Bhd. The objective of this research is to identify the impact of teamwork elements/factors to the employees of Production and Material Control (PMC) department of Toshiba Electronics Malaysia Sdn Bhd in achieving customer's satisfaction. The teamwork elements under study are employee's commitment, motivation, leadership, communication and application of technology. The methods in getting the relevant data are survey methods with probability sampling techniques , whereby 59 respondents out of 70 PMC employees participated in answering the questionnaire. All the five elements influencing teamwork have significant relationship with the customer satisfaction. The highest mean value of teamwork elements influencing employees' perception towards customer satisfaction is 4.4802 and the element is application of technology. Using Pearson Correlation to test the research hypothesis, the results formed that employees' motivation have a high significant relationship with customer satisfaction among all other variables of the correlation coefficient value of 0.702. Finally, recommendations are proposed in order to improve employees' commitment, leadership and communication of the PMC employees to enable them to work more effectively in fulfilling customer satisfaction. Faculty of Business and Management 2008 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/21181/1/PPb_NURFADHILA%20SULMAN%20M%20BM%2008_5.pdf Sulman, Nurfadhila (2008) Achieving customer satisfaction through teamwork; from the perception of production and material control employees of Toshiba Electronics Malaysia Sdn Bhd / Nurfadhila Sulman. [Student Project] (Unpublished) |
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Universiti Teknologi Mara |
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| language |
English |
| topic |
Work groups. Teams in the workplace Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction |
| spellingShingle |
Work groups. Teams in the workplace Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Sulman, Nurfadhila Achieving customer satisfaction through teamwork; from the perception of production and material control employees of Toshiba Electronics Malaysia Sdn Bhd / Nurfadhila Sulman |
| description |
Good teamwork is very important to many organizations. A good teamwork may propose a good result from the employees towards their working performance. This project paper is to evaluate teamwork elements facilitated by Toshiba Electronics Malaysia Sdn Bhd. The objective of this research is to identify the impact of teamwork elements/factors to the employees of Production and Material Control (PMC) department of Toshiba Electronics Malaysia Sdn Bhd in achieving customer's satisfaction. The teamwork elements under study are employee's commitment, motivation, leadership, communication and application of technology.
The methods in getting the relevant data are survey methods with probability sampling techniques , whereby 59 respondents out of 70 PMC employees participated in answering the questionnaire. All the five elements influencing teamwork have significant relationship with the customer satisfaction.
The highest mean value of teamwork elements influencing employees' perception towards customer satisfaction is 4.4802 and the element is application of technology. Using Pearson Correlation to test the research hypothesis, the results formed that employees' motivation have a high significant relationship with customer satisfaction among all other variables of the correlation coefficient value of 0.702. Finally, recommendations are proposed in order to improve employees' commitment, leadership and communication of the PMC employees to enable them to work more effectively in fulfilling customer satisfaction. |
| format |
Student Project |
| author |
Sulman, Nurfadhila |
| author_facet |
Sulman, Nurfadhila |
| author_sort |
Sulman, Nurfadhila |
| title |
Achieving customer satisfaction through teamwork; from the
perception of production and material control employees of Toshiba Electronics Malaysia Sdn Bhd / Nurfadhila Sulman |
| title_short |
Achieving customer satisfaction through teamwork; from the
perception of production and material control employees of Toshiba Electronics Malaysia Sdn Bhd / Nurfadhila Sulman |
| title_full |
Achieving customer satisfaction through teamwork; from the
perception of production and material control employees of Toshiba Electronics Malaysia Sdn Bhd / Nurfadhila Sulman |
| title_fullStr |
Achieving customer satisfaction through teamwork; from the
perception of production and material control employees of Toshiba Electronics Malaysia Sdn Bhd / Nurfadhila Sulman |
| title_full_unstemmed |
Achieving customer satisfaction through teamwork; from the
perception of production and material control employees of Toshiba Electronics Malaysia Sdn Bhd / Nurfadhila Sulman |
| title_sort |
achieving customer satisfaction through teamwork; from the
perception of production and material control employees of toshiba electronics malaysia sdn bhd / nurfadhila sulman |
| publisher |
Faculty of Business and Management |
| publishDate |
2008 |
| url |
http://ir.uitm.edu.my/id/eprint/21181/1/PPb_NURFADHILA%20SULMAN%20M%20BM%2008_5.pdf http://ir.uitm.edu.my/id/eprint/21181/ |
| _version_ |
1685649433460473856 |
| score |
13.211869 |