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Meeting global industry service quality: Specialised Network Services (SNS) approach & methodlogy / Ruhayu Kartini Mamat

In this research, the service quality of Specialised Network Services (SNS) is examined. In this study, it examines the service quality dimensions affect sales for every service. From here, the strong and weak factors of Specialised Network Services can be identified. Exploratory research is used in...

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Format: Student Project
Published: Faculty of Business and Management 2007
Online Access:http://ir.uitm.edu.my/id/eprint/18013/
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spelling my.uitm.ir.180132017-10-24T04:58:27Z http://ir.uitm.edu.my/id/eprint/18013/ Meeting global industry service quality: Specialised Network Services (SNS) approach & methodlogy / Ruhayu Kartini Mamat In this research, the service quality of Specialised Network Services (SNS) is examined. In this study, it examines the service quality dimensions affect sales for every service. From here, the strong and weak factors of Specialised Network Services can be identified. Exploratory research is used in designing this research . Both primary and secondary data are used for the study. This situation of SNS service quality is being observed and interviews with selected customers are conducted. There are 100 questionnaires are being distributed to the customers . The sampling technique is Simple Random Sampling . This finding focuses on whether SNS can meet international service quality. From the analysis, SNS can improve the problem by ensure that the product will be functioned all the time. On top of that, SNS should train its worker so that this technology can be used efficiently without any problem. This research finding help SNS to better understand customers need and want. Hopefully, it helps SNS to improve their performance in futures. Faculty of Business and Management 2007 Student Project NonPeerReviewed UNSPECIFIED (2007) Meeting global industry service quality: Specialised Network Services (SNS) approach & methodlogy / Ruhayu Kartini Mamat. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
description In this research, the service quality of Specialised Network Services (SNS) is examined. In this study, it examines the service quality dimensions affect sales for every service. From here, the strong and weak factors of Specialised Network Services can be identified. Exploratory research is used in designing this research . Both primary and secondary data are used for the study. This situation of SNS service quality is being observed and interviews with selected customers are conducted. There are 100 questionnaires are being distributed to the customers . The sampling technique is Simple Random Sampling . This finding focuses on whether SNS can meet international service quality. From the analysis, SNS can improve the problem by ensure that the product will be functioned all the time. On top of that, SNS should train its worker so that this technology can be used efficiently without any problem. This research finding help SNS to better understand customers need and want. Hopefully, it helps SNS to improve their performance in futures.
format Student Project
title Meeting global industry service quality: Specialised Network Services (SNS) approach & methodlogy / Ruhayu Kartini Mamat
spellingShingle Meeting global industry service quality: Specialised Network Services (SNS) approach & methodlogy / Ruhayu Kartini Mamat
title_short Meeting global industry service quality: Specialised Network Services (SNS) approach & methodlogy / Ruhayu Kartini Mamat
title_full Meeting global industry service quality: Specialised Network Services (SNS) approach & methodlogy / Ruhayu Kartini Mamat
title_fullStr Meeting global industry service quality: Specialised Network Services (SNS) approach & methodlogy / Ruhayu Kartini Mamat
title_full_unstemmed Meeting global industry service quality: Specialised Network Services (SNS) approach & methodlogy / Ruhayu Kartini Mamat
title_sort meeting global industry service quality: specialised network services (sns) approach & methodlogy / ruhayu kartini mamat
publisher Faculty of Business and Management
publishDate 2007
url http://ir.uitm.edu.my/id/eprint/18013/
_version_ 1685649022539268096
score 13.211869

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