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Measuring service quality and customer satisfaction: the case study of Asajaya District Office / Nazatul Fazirah Mori

Services is the intangible products that company offered such as accounting, banking, cleaning, consultancy, education, insurance, expertise, medical treatment, or transportation. Sometimes services are difficult to identify because they are closely associated with goods like the combination of a di...

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Main Author: Mori, Nazatul Fazirah
Format: Student Project
Language:English
Published: 2013
Subjects:
H Social Sciences (General)
Study and teaching. Research
Online Access:https://ir.uitm.edu.my/id/eprint/108038/2/108038.pdf
https://ir.uitm.edu.my/id/eprint/108038/
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id my.uitm.ir.108038
record_format eprints
spelling my.uitm.ir.1080382024-12-17T17:56:56Z https://ir.uitm.edu.my/id/eprint/108038/ Measuring service quality and customer satisfaction: the case study of Asajaya District Office / Nazatul Fazirah Mori Mori, Nazatul Fazirah H Social Sciences (General) Study and teaching. Research Services is the intangible products that company offered such as accounting, banking, cleaning, consultancy, education, insurance, expertise, medical treatment, or transportation. Sometimes services are difficult to identify because they are closely associated with goods like the combination of a diagnosis with the administration of a medicine. No transfer of possession or ownership takes place when services are sold, and they cannot be stored or transported, is instantly perishable, and come into existence at the time they are bought and consumed. 2013 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/108038/2/108038.pdf Measuring service quality and customer satisfaction: the case study of Asajaya District Office / Nazatul Fazirah Mori. (2013) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic H Social Sciences (General)
Study and teaching. Research
spellingShingle H Social Sciences (General)
Study and teaching. Research
Mori, Nazatul Fazirah
Measuring service quality and customer satisfaction: the case study of Asajaya District Office / Nazatul Fazirah Mori
description Services is the intangible products that company offered such as accounting, banking, cleaning, consultancy, education, insurance, expertise, medical treatment, or transportation. Sometimes services are difficult to identify because they are closely associated with goods like the combination of a diagnosis with the administration of a medicine. No transfer of possession or ownership takes place when services are sold, and they cannot be stored or transported, is instantly perishable, and come into existence at the time they are bought and consumed.
format Student Project
author Mori, Nazatul Fazirah
author_facet Mori, Nazatul Fazirah
author_sort Mori, Nazatul Fazirah
title Measuring service quality and customer satisfaction: the case study of Asajaya District Office / Nazatul Fazirah Mori
title_short Measuring service quality and customer satisfaction: the case study of Asajaya District Office / Nazatul Fazirah Mori
title_full Measuring service quality and customer satisfaction: the case study of Asajaya District Office / Nazatul Fazirah Mori
title_fullStr Measuring service quality and customer satisfaction: the case study of Asajaya District Office / Nazatul Fazirah Mori
title_full_unstemmed Measuring service quality and customer satisfaction: the case study of Asajaya District Office / Nazatul Fazirah Mori
title_sort measuring service quality and customer satisfaction: the case study of asajaya district office / nazatul fazirah mori
publishDate 2013
url https://ir.uitm.edu.my/id/eprint/108038/2/108038.pdf
https://ir.uitm.edu.my/id/eprint/108038/
_version_ 1818838413999079424
score 13.223943

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