Emotional labor among academics / Rosliza Md Zani, Anita Abu Hassan and Abd Rasyid Ramli
Hochschild (1983) defines emotional labor as the management of emotions to create publicly observable representations of faces and bodies in exchange for payment. It is a situation in which an employee expresses organizationally desired emotions during interpersonal interactions at work (Robbins &am...
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| Main Authors: | , , |
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| Format: | Book Section |
| Language: | English |
| Published: |
Universiti Teknologi MARA, Kedah
2023
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/100246/1/100246.pdf https://ir.uitm.edu.my/id/eprint/100246/ |
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