Cover Image

Emotional labor among academics / Rosliza Md Zani, Anita Abu Hassan and Abd Rasyid Ramli

Hochschild (1983) defines emotional labor as the management of emotions to create publicly observable representations of faces and bodies in exchange for payment. It is a situation in which an employee expresses organizationally desired emotions during interpersonal interactions at work (Robbins &am...

Full description

Saved in:
Bibliographic Details
Main Authors: Md Zani, Rosliza, Abu Hassan, Anita, Ramli, Abd Rasyid
Format: Book Section
Language:English
Published: Universiti Teknologi MARA, Kedah 2023
Subjects:
Labor. Work environment
Industrial sociology. Social conditions of labor
Online Access:https://ir.uitm.edu.my/id/eprint/100246/1/100246.pdf
https://ir.uitm.edu.my/id/eprint/100246/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uitm.ir.100246
record_format eprints
spelling my.uitm.ir.1002462024-09-24T23:34:38Z https://ir.uitm.edu.my/id/eprint/100246/ Emotional labor among academics / Rosliza Md Zani, Anita Abu Hassan and Abd Rasyid Ramli Md Zani, Rosliza Abu Hassan, Anita Ramli, Abd Rasyid Labor. Work environment Industrial sociology. Social conditions of labor Hochschild (1983) defines emotional labor as the management of emotions to create publicly observable representations of faces and bodies in exchange for payment. It is a situation in which an employee expresses organizationally desired emotions during interpersonal interactions at work (Robbins & Judge, 2019). Emotional labor involves managing emotions and emotional expressions to be in line with the expectations about appropriate emotional expressions that exist within a profession. It is said to be a stress factor for employees to regulate their feelings and expressions to achieve organizational goals. Emotional labor is frequently associated with caring acts, roles, and emotions in both paid and unpaid contexts. Emotional labor is considered a professional skill in the world of remunerated employment, which includes repressing personal feelings in favor of work-related or socially acceptable feelings. Emotional labor can be bought and sold and forms part of a worker's wages. Emotional work is seen as important in jobs that require workers to show emotions and generate emotions in others while performing work, such as teaching, social work, and health care (Hochschild, 2012; Mastracci, 2012, as cited in Newcomb, 2021). Universiti Teknologi MARA, Kedah 2023-06-13 Book Section NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/100246/1/100246.pdf Emotional labor among academics / Rosliza Md Zani, Anita Abu Hassan and Abd Rasyid Ramli. (2023) In: FBM INSIGHTS. Universiti Teknologi MARA, Kedah, Universiti Teknologi MARA, Kedah, pp. 18-19. ISBN 2716-599X
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Labor. Work environment
Industrial sociology. Social conditions of labor
spellingShingle Labor. Work environment
Industrial sociology. Social conditions of labor
Md Zani, Rosliza
Abu Hassan, Anita
Ramli, Abd Rasyid
Emotional labor among academics / Rosliza Md Zani, Anita Abu Hassan and Abd Rasyid Ramli
description Hochschild (1983) defines emotional labor as the management of emotions to create publicly observable representations of faces and bodies in exchange for payment. It is a situation in which an employee expresses organizationally desired emotions during interpersonal interactions at work (Robbins & Judge, 2019). Emotional labor involves managing emotions and emotional expressions to be in line with the expectations about appropriate emotional expressions that exist within a profession. It is said to be a stress factor for employees to regulate their feelings and expressions to achieve organizational goals. Emotional labor is frequently associated with caring acts, roles, and emotions in both paid and unpaid contexts. Emotional labor is considered a professional skill in the world of remunerated employment, which includes repressing personal feelings in favor of work-related or socially acceptable feelings. Emotional labor can be bought and sold and forms part of a worker's wages. Emotional work is seen as important in jobs that require workers to show emotions and generate emotions in others while performing work, such as teaching, social work, and health care (Hochschild, 2012; Mastracci, 2012, as cited in Newcomb, 2021).
format Book Section
author Md Zani, Rosliza
Abu Hassan, Anita
Ramli, Abd Rasyid
author_facet Md Zani, Rosliza
Abu Hassan, Anita
Ramli, Abd Rasyid
author_sort Md Zani, Rosliza
title Emotional labor among academics / Rosliza Md Zani, Anita Abu Hassan and Abd Rasyid Ramli
title_short Emotional labor among academics / Rosliza Md Zani, Anita Abu Hassan and Abd Rasyid Ramli
title_full Emotional labor among academics / Rosliza Md Zani, Anita Abu Hassan and Abd Rasyid Ramli
title_fullStr Emotional labor among academics / Rosliza Md Zani, Anita Abu Hassan and Abd Rasyid Ramli
title_full_unstemmed Emotional labor among academics / Rosliza Md Zani, Anita Abu Hassan and Abd Rasyid Ramli
title_sort emotional labor among academics / rosliza md zani, anita abu hassan and abd rasyid ramli
publisher Universiti Teknologi MARA, Kedah
publishDate 2023
url https://ir.uitm.edu.my/id/eprint/100246/1/100246.pdf
https://ir.uitm.edu.my/id/eprint/100246/
_version_ 1811598146108653568
score 13.211869

Similar Items