The influence of social capital on service quality evaluation
Purpose: This research provides guidance for the global manager by determining the manner through which social interaction influences service quality evaluation. Furthermore, this paper explores the function of economic development in altering the role of social relationships in service quality eval...
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| Format: | Article |
| Language: | English |
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Emerald Group Publishing Limited
2013
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| Online Access: | http://eprints.sunway.edu.my/182/1/Brian%20Imrie%20-%20The%20Influence%20of%20Social%20Capital%20on%20Service%20Quality%20Evaluation.pdf http://eprints.sunway.edu.my/182/ |
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