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Organizational commitment as a moderator of the effect of training on service performance: An empirical study of small to medium-sized enterprises in Malaysia

This paper seeks to examine the relationship between training approaches and organizational performance among 150 service personnel from 10 Small Medium Enterprises (SEMs) in Klang Valley Malaysia. Formal training approaches used in this study are college education, formal courses run by outside pro...

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Main Authors: Tan, Teck-Hong *, Lim, Yong-Kean *
Format: Article
Language:English
Published: International Journal of Management 2012
Subjects:
H Social Sciences (General)
Online Access:http://eprints.sunway.edu.my/141/1/Tan%20Teck%20Hong%20-%20Organizational%20Commitment%20as%20a%20Moderator%20of%20the%20Efeect%20of%20Training%20On%20Service%20performance.pdf
http://eprints.sunway.edu.my/141/
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spelling my.sunway.eprints.1412019-03-14T01:42:22Z http://eprints.sunway.edu.my/141/ Organizational commitment as a moderator of the effect of training on service performance: An empirical study of small to medium-sized enterprises in Malaysia Tan, Teck-Hong * Lim, Yong-Kean * H Social Sciences (General) This paper seeks to examine the relationship between training approaches and organizational performance among 150 service personnel from 10 Small Medium Enterprises (SEMs) in Klang Valley Malaysia. Formal training approaches used in this study are college education, formal courses run by outside providers, distance learning courses, formal in-house courses, and Internet-based courses, whereas informal training approaches are appraisal, coaching, promotion on a temporary basis, informal seminars. Regression results show that there are positive and significant relationships between both formal and informal training and service performance. When there is a presence of moderating effect of organization commitment to employees, only informal training contributes to the success of the service firm based on a higher adjusted R-square. Senior management of SMEs can benefit from this study through recognition of the role of organizational commitment to employees as a key driver to strengthen the relationship between informal training and service performances further. International Journal of Management 2012-03 Article PeerReviewed text en http://eprints.sunway.edu.my/141/1/Tan%20Teck%20Hong%20-%20Organizational%20Commitment%20as%20a%20Moderator%20of%20the%20Efeect%20of%20Training%20On%20Service%20performance.pdf Tan, Teck-Hong * and Lim, Yong-Kean * (2012) Organizational commitment as a moderator of the effect of training on service performance: An empirical study of small to medium-sized enterprises in Malaysia. International Journal of Management, 29 (1). pp. 65-76. (Submitted)
institution Sunway University
building Sunway Campus Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Sunway University
content_source Sunway Institutional Repository
url_provider http://eprints.sunway.edu.my/
language English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Tan, Teck-Hong *
Lim, Yong-Kean *
Organizational commitment as a moderator of the effect of training on service performance: An empirical study of small to medium-sized enterprises in Malaysia
description This paper seeks to examine the relationship between training approaches and organizational performance among 150 service personnel from 10 Small Medium Enterprises (SEMs) in Klang Valley Malaysia. Formal training approaches used in this study are college education, formal courses run by outside providers, distance learning courses, formal in-house courses, and Internet-based courses, whereas informal training approaches are appraisal, coaching, promotion on a temporary basis, informal seminars. Regression results show that there are positive and significant relationships between both formal and informal training and service performance. When there is a presence of moderating effect of organization commitment to employees, only informal training contributes to the success of the service firm based on a higher adjusted R-square. Senior management of SMEs can benefit from this study through recognition of the role of organizational commitment to employees as a key driver to strengthen the relationship between informal training and service performances further.
format Article
author Tan, Teck-Hong *
Lim, Yong-Kean *
author_facet Tan, Teck-Hong *
Lim, Yong-Kean *
author_sort Tan, Teck-Hong *
title Organizational commitment as a moderator of the effect of training on service performance: An empirical study of small to medium-sized enterprises in Malaysia
title_short Organizational commitment as a moderator of the effect of training on service performance: An empirical study of small to medium-sized enterprises in Malaysia
title_full Organizational commitment as a moderator of the effect of training on service performance: An empirical study of small to medium-sized enterprises in Malaysia
title_fullStr Organizational commitment as a moderator of the effect of training on service performance: An empirical study of small to medium-sized enterprises in Malaysia
title_full_unstemmed Organizational commitment as a moderator of the effect of training on service performance: An empirical study of small to medium-sized enterprises in Malaysia
title_sort organizational commitment as a moderator of the effect of training on service performance: an empirical study of small to medium-sized enterprises in malaysia
publisher International Journal of Management
publishDate 2012
url http://eprints.sunway.edu.my/141/1/Tan%20Teck%20Hong%20-%20Organizational%20Commitment%20as%20a%20Moderator%20of%20the%20Efeect%20of%20Training%20On%20Service%20performance.pdf
http://eprints.sunway.edu.my/141/
_version_ 1644324253343940608
score 13.211869

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