Clients' perception towards JAKIM service quality in Halal certification
The aim of this study is to examine the level service quality from the perspective of food manufacturers. Malaysia is gearing towards becoming a major player in the world Halal market. Its Halal certification is under the jurisdiction of the Department of Islamic Development Malaysia (JAKIM). The pr...
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| Main Authors: | , , , , , , |
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| Format: | Article |
| Published: |
Emerald Group Publishing Limited
2012
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| Subjects: | |
| Online Access: | http://library.oum.edu.my/repository/948/ |
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| Summary: | The aim of this study is to examine the level service quality from the perspective of food manufacturers. Malaysia is gearing towards becoming a major player in the world Halal market. Its Halal certification is under the jurisdiction of the Department of Islamic Development Malaysia (JAKIM). The process of awarding Halal certificates involves not only an official site inspection of production plants but also the examination on the Halal status of raw materials. In 2007, JAKIM only approved 75 percent of the total number of applications for Halal certification. (Abstract by authors) |
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