Perceptions of service quality : a study among students in Sabah MARA vocational institute
This study focuses on the relationship between students' satisfaction and their perceived service quality provided. Using empirical data and a conceptual model, the results of this study indicate that students' college experience is positively related to their satisfaction. It is accept...
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis |
| Published: |
2006
|
| Subjects: | |
| Online Access: | http://library.oum.edu.my/repository/275/1/mat_salleh.pdf http://library.oum.edu.my/repository/275/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|