Cover Image

Organizational justice to determine job satisfaction

The purpase af this study is ta identifl how perceptian af argmizational justice plays an important role in employees' job satisfaction to the chosen call centre. It also examines the role of demographic factors as a moderator in linking organizational justice and job satisfaction. This stud...

Full description

Saved in:
Bibliographic Details
Main Author: Ambiga , Sreedharan
Format: Thesis
Published: 2007
Subjects:
HD28 Management. Industrial Management
Online Access:http://library.oum.edu.my/repository/268/1/organizational.pdf
http://library.oum.edu.my/repository/268/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.oum.268
record_format eprints
spelling my.oum.2682013-06-19T08:02:20Z Organizational justice to determine job satisfaction Ambiga , Sreedharan HD28 Management. Industrial Management The purpase af this study is ta identifl how perceptian af argmizational justice plays an important role in employees' job satisfaction to the chosen call centre. It also examines the role of demographic factors as a moderator in linking organizational justice and job satisfaction. This study also was done to determine possible methods to retain employees in the chosen call centre and using performance management resources to mhhke turnover rate in the call centre industry. A total of 300 questiomaim were distributed to the management group and customer service professional (CSP) group. In total, 288 questionnaires were returned and eight were eliminated due to excessive missing data. From 280 responses, 30 responses were h m management group and 250 responses were h m CSP group. Besides questionnaire, literature reviews and informal interviews were used in research methodology. The outcome shows that organhtional justice has effects on employees' job satisfdon and it also has a linkage with five demographic factors. It is hoped that this study will contribute to the much needed literatme on ~rga~zatiojudst ice and ta the rmngence and evolution of research in the area of organizational justice not only for call centre industries but also for other industries. (Author's only) 2007 Thesis NonPeerReviewed text http://library.oum.edu.my/repository/268/1/organizational.pdf Ambiga , Sreedharan (2007) Organizational justice to determine job satisfaction. Masters thesis, Open University Malaysia (OUM). http://library.oum.edu.my/repository/268/
institution Open University Malaysia
building OUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Open University Malaysia
content_source OUM Knowledge Repository
url_provider http://library.oum.edu.my/repository/
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Ambiga , Sreedharan
Organizational justice to determine job satisfaction
description The purpase af this study is ta identifl how perceptian af argmizational justice plays an important role in employees' job satisfaction to the chosen call centre. It also examines the role of demographic factors as a moderator in linking organizational justice and job satisfaction. This study also was done to determine possible methods to retain employees in the chosen call centre and using performance management resources to mhhke turnover rate in the call centre industry. A total of 300 questiomaim were distributed to the management group and customer service professional (CSP) group. In total, 288 questionnaires were returned and eight were eliminated due to excessive missing data. From 280 responses, 30 responses were h m management group and 250 responses were h m CSP group. Besides questionnaire, literature reviews and informal interviews were used in research methodology. The outcome shows that organhtional justice has effects on employees' job satisfdon and it also has a linkage with five demographic factors. It is hoped that this study will contribute to the much needed literatme on ~rga~zatiojudst ice and ta the rmngence and evolution of research in the area of organizational justice not only for call centre industries but also for other industries. (Author's only)
format Thesis
author Ambiga , Sreedharan
author_facet Ambiga , Sreedharan
author_sort Ambiga , Sreedharan
title Organizational justice to determine job satisfaction
title_short Organizational justice to determine job satisfaction
title_full Organizational justice to determine job satisfaction
title_fullStr Organizational justice to determine job satisfaction
title_full_unstemmed Organizational justice to determine job satisfaction
title_sort organizational justice to determine job satisfaction
publishDate 2007
url http://library.oum.edu.my/repository/268/1/organizational.pdf
http://library.oum.edu.my/repository/268/
_version_ 1644308929346273280
score 13.211869

Similar Items