Measuring workplace learning results : using the Kirkpatrick Model
Training at the workplace is commonly accepted as the ready-made solution to organizational problems. It is however, only a solution for problems that can be resolved by training. In this paper, we would consider the ROI of training by taking into account how to design and structure a method of i...
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| Format: | Article |
| Published: |
2004
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| Subjects: | |
| Online Access: | http://library.oum.edu.my/repository/143/1/measuring_workplace.pdf http://library.oum.edu.my/repository/143/ |
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| Summary: | Training at the workplace is commonly accepted as the ready-made solution to organizational
problems. It is however, only a solution for problems that can be resolved by training. In this
paper, we would consider the ROI of training by taking into account how to design and
structure a method of identifying and evidencing the benefits via quality assessment
measures which takes into account the drivers (internal and external), and the requirements
(operations and customer).
The processes basically compare the levels of knowledge, skills, experience and attitude
available at the beginning of the programme with those available at the end of such
programmes. Types of evidence and the methods used to extract them would also be
considered. A case study on a group of sales personnel from a multinational company shall
be presented. (Author's abstract) |
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