Cover Image

Audit on waiting time in a teaching primary care centre

Waiting time is one of the factors that could affect a patient’s satisfaction. A study in the Ministry of Health (MOH) primary care clinic showed the average waiting time from registration to consultation was 41 minutes. In IIUM Family Health Clinic (FHC), we adopt MOH client charter for waiting t...

Full description

Saved in:
Bibliographic Details
Main Authors: Abd Latip, Nurul Akmal, Mazlan, Mazilah, Roslan, Siti Ruziana, Mohamad Noor, Maizatul Shamimey, Abd Rahman, Mohd Aizuddin, Kamaruzaman, Nor Azam
Format: Conference or Workshop Item
Language:English
Published: 2021
Subjects:
R Medicine (General)
RA Public aspects of medicine
Online Access:http://irep.iium.edu.my/98463/1/98463_%20Audit%20on%20waiting%20time%20in%20a%20teaching%20primary%20care%20centre.pdf
http://irep.iium.edu.my/98463/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.iium.irep.98463
record_format dspace
spelling my.iium.irep.984632022-06-30T00:44:37Z http://irep.iium.edu.my/98463/ Audit on waiting time in a teaching primary care centre Abd Latip, Nurul Akmal Mazlan, Mazilah Roslan, Siti Ruziana Mohamad Noor, Maizatul Shamimey Abd Rahman, Mohd Aizuddin Kamaruzaman, Nor Azam R Medicine (General) RA Public aspects of medicine Waiting time is one of the factors that could affect a patient’s satisfaction. A study in the Ministry of Health (MOH) primary care clinic showed the average waiting time from registration to consultation was 41 minutes. In IIUM Family Health Clinic (FHC), we adopt MOH client charter for waiting time. The MOH waiting time for registration, consultation and pharmacy should be less than 15 minutes, 30 minutes and 15 minutes respectively. However, there is no consensus on ideal consultation length. This audit aims to identify patient’s waiting time and consultation length in IIUM FHC in order to formulate our own client charter. 2021-12-14 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/98463/1/98463_%20Audit%20on%20waiting%20time%20in%20a%20teaching%20primary%20care%20centre.pdf Abd Latip, Nurul Akmal and Mazlan, Mazilah and Roslan, Siti Ruziana and Mohamad Noor, Maizatul Shamimey and Abd Rahman, Mohd Aizuddin and Kamaruzaman, Nor Azam (2021) Audit on waiting time in a teaching primary care centre. In: Medical Research Symposium 2021, 14 December 2021, Kuantan, Pahang. (Unpublished)
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
topic R Medicine (General)
RA Public aspects of medicine
spellingShingle R Medicine (General)
RA Public aspects of medicine
Abd Latip, Nurul Akmal
Mazlan, Mazilah
Roslan, Siti Ruziana
Mohamad Noor, Maizatul Shamimey
Abd Rahman, Mohd Aizuddin
Kamaruzaman, Nor Azam
Audit on waiting time in a teaching primary care centre
description Waiting time is one of the factors that could affect a patient’s satisfaction. A study in the Ministry of Health (MOH) primary care clinic showed the average waiting time from registration to consultation was 41 minutes. In IIUM Family Health Clinic (FHC), we adopt MOH client charter for waiting time. The MOH waiting time for registration, consultation and pharmacy should be less than 15 minutes, 30 minutes and 15 minutes respectively. However, there is no consensus on ideal consultation length. This audit aims to identify patient’s waiting time and consultation length in IIUM FHC in order to formulate our own client charter.
format Conference or Workshop Item
author Abd Latip, Nurul Akmal
Mazlan, Mazilah
Roslan, Siti Ruziana
Mohamad Noor, Maizatul Shamimey
Abd Rahman, Mohd Aizuddin
Kamaruzaman, Nor Azam
author_facet Abd Latip, Nurul Akmal
Mazlan, Mazilah
Roslan, Siti Ruziana
Mohamad Noor, Maizatul Shamimey
Abd Rahman, Mohd Aizuddin
Kamaruzaman, Nor Azam
author_sort Abd Latip, Nurul Akmal
title Audit on waiting time in a teaching primary care centre
title_short Audit on waiting time in a teaching primary care centre
title_full Audit on waiting time in a teaching primary care centre
title_fullStr Audit on waiting time in a teaching primary care centre
title_full_unstemmed Audit on waiting time in a teaching primary care centre
title_sort audit on waiting time in a teaching primary care centre
publishDate 2021
url http://irep.iium.edu.my/98463/1/98463_%20Audit%20on%20waiting%20time%20in%20a%20teaching%20primary%20care%20centre.pdf
http://irep.iium.edu.my/98463/
_version_ 1738510116178624512
score 13.211869

Similar Items