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Determining consumers’ choice criteria for hospital services: a study among public, private and institutional hospitals

Purpose: Due to increasing competition in healthcare, hospitals need to be more consumer oriented. Determining the factors affecting the hospital selection of consumers and the relationship between them are beneficial for hospitals. The purpose of this study is to examine the factors affecting h...

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Main Authors: Tor Kadioglu, Cansu, Cavmak, Dogancan, Haque, A. K. M. Ahasanul
Format: Article
Language:English
Published: Türkiye Fizyoterapistler Derneği 2021
Subjects:
HF5001 Business. Business Administration
Online Access:http://irep.iium.edu.my/94992/7/94992_DETERMINING%20CONSUMERS%E2%80%99%20CHOICE%20CRITERIA%20FOR%20HOSPITAL.pdf
http://irep.iium.edu.my/94992/
https://turkjphysiotherrehabil.org/pub/pdf/321/32-1-1343.pdf
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spelling my.iium.irep.949922021-12-20T08:05:12Z http://irep.iium.edu.my/94992/ Determining consumers’ choice criteria for hospital services: a study among public, private and institutional hospitals Tor Kadioglu, Cansu Cavmak, Dogancan Haque, A. K. M. Ahasanul HF5001 Business. Business Administration Purpose: Due to increasing competition in healthcare, hospitals need to be more consumer oriented. Determining the factors affecting the hospital selection of consumers and the relationship between them are beneficial for hospitals. The purpose of this study is to examine the factors affecting hospital choice of healthcare customers. Methods: The sample of 662 healthcare consumers included the study and completed the questionnaire. The data were analyzed by structural equation model. Results: The results signify that responsiveness of services and physical environment significantly and positively affects perceived medical quality. Results also indicated that the post covid perception is significantly affected by responsiveness of services and accessibility. Finally, results revealed that effects of factors differed by the type of hospitals. Conclusion: The study contributesto the understanding of patient’s expectations from and criteria on hospitals. The finding of the study is also useful for hospital managers from public, private and university hospitals to conduct an efficient marketing action. Türkiye Fizyoterapistler Derneği 2021 Article PeerReviewed application/pdf en http://irep.iium.edu.my/94992/7/94992_DETERMINING%20CONSUMERS%E2%80%99%20CHOICE%20CRITERIA%20FOR%20HOSPITAL.pdf Tor Kadioglu, Cansu and Cavmak, Dogancan and Haque, A. K. M. Ahasanul (2021) Determining consumers’ choice criteria for hospital services: a study among public, private and institutional hospitals. Turkish Journal of Physiotherapy and Rehabilitation, 32 (3). pp. 10718-10730. ISSN 2651-4451 E-ISSN 2651-446X https://turkjphysiotherrehabil.org/pub/pdf/321/32-1-1343.pdf
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
topic HF5001 Business. Business Administration
spellingShingle HF5001 Business. Business Administration
Tor Kadioglu, Cansu
Cavmak, Dogancan
Haque, A. K. M. Ahasanul
Determining consumers’ choice criteria for hospital services: a study among public, private and institutional hospitals
description Purpose: Due to increasing competition in healthcare, hospitals need to be more consumer oriented. Determining the factors affecting the hospital selection of consumers and the relationship between them are beneficial for hospitals. The purpose of this study is to examine the factors affecting hospital choice of healthcare customers. Methods: The sample of 662 healthcare consumers included the study and completed the questionnaire. The data were analyzed by structural equation model. Results: The results signify that responsiveness of services and physical environment significantly and positively affects perceived medical quality. Results also indicated that the post covid perception is significantly affected by responsiveness of services and accessibility. Finally, results revealed that effects of factors differed by the type of hospitals. Conclusion: The study contributesto the understanding of patient’s expectations from and criteria on hospitals. The finding of the study is also useful for hospital managers from public, private and university hospitals to conduct an efficient marketing action.
format Article
author Tor Kadioglu, Cansu
Cavmak, Dogancan
Haque, A. K. M. Ahasanul
author_facet Tor Kadioglu, Cansu
Cavmak, Dogancan
Haque, A. K. M. Ahasanul
author_sort Tor Kadioglu, Cansu
title Determining consumers’ choice criteria for hospital services: a study among public, private and institutional hospitals
title_short Determining consumers’ choice criteria for hospital services: a study among public, private and institutional hospitals
title_full Determining consumers’ choice criteria for hospital services: a study among public, private and institutional hospitals
title_fullStr Determining consumers’ choice criteria for hospital services: a study among public, private and institutional hospitals
title_full_unstemmed Determining consumers’ choice criteria for hospital services: a study among public, private and institutional hospitals
title_sort determining consumers’ choice criteria for hospital services: a study among public, private and institutional hospitals
publisher Türkiye Fizyoterapistler Derneği
publishDate 2021
url http://irep.iium.edu.my/94992/7/94992_DETERMINING%20CONSUMERS%E2%80%99%20CHOICE%20CRITERIA%20FOR%20HOSPITAL.pdf
http://irep.iium.edu.my/94992/
https://turkjphysiotherrehabil.org/pub/pdf/321/32-1-1343.pdf
_version_ 1720436666559102976
score 13.211869

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