Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector
Purpose – The main purpose of this study is to investigate the impact of various service quality dimensions, namely reliability, responsiveness, visibility, employee commitment and access to service on customer satisfaction in the private banking sector of Bangladesh. The research also investigates...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English English English |
| Published: |
Emerald Publishing House
2021
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/94321/1/94321_Determinants%20of%20service%20quality.pdf http://irep.iium.edu.my/94321/2/94321_Determinants%20of%20service%20quality_SCOPUS.pdf http://irep.iium.edu.my/94321/3/94321_Determinants%20of%20service%20quality_WoS.pdf http://irep.iium.edu.my/94321/ https://www.emerald.com/insight/content/doi/10.1108/TQM-05-2020-0119/full/html https://doi.org/10.1108/TQM-05-2020-0119 |
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Internet
http://irep.iium.edu.my/94321/1/94321_Determinants%20of%20service%20quality.pdfhttp://irep.iium.edu.my/94321/2/94321_Determinants%20of%20service%20quality_SCOPUS.pdf
http://irep.iium.edu.my/94321/3/94321_Determinants%20of%20service%20quality_WoS.pdf
http://irep.iium.edu.my/94321/
https://www.emerald.com/insight/content/doi/10.1108/TQM-05-2020-0119/full/html
https://doi.org/10.1108/TQM-05-2020-0119