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Impact of surface acting and deep acting techniques on teachers’ organizational commitment

Purpose – This paper aims to examine the relationship between surface acting (SA), deep acting (DA) and organizational commitment (OC). Design/methodology/approach – Guided by affective events theory, the study adapted emotional labour scale and three components model to profile 373 teachers from...

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Main Authors: Ogunsola, Kazeem Olanrewaju, Fontaine, Rodrigue Ancelot Harvey, Jan, Muhammad Tahir
Format: Article
Language:English
Published: Emerald Insight 2020
Subjects:
H Social Sciences (General)
Online Access:http://irep.iium.edu.my/86180/8/86180_Impact%20of%20surface%20acting%20and%20deep.pdf
http://irep.iium.edu.my/86180/
https://www.emerald.com/insight/content/doi/10.1108/PRR-10-2019-0031/full/pdf?title=impact-of-surface-acting-and-deep-acting-techniques-on-teachers-organizational-commitment
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spelling my.iium.irep.861802020-12-15T03:59:39Z http://irep.iium.edu.my/86180/ Impact of surface acting and deep acting techniques on teachers’ organizational commitment Ogunsola, Kazeem Olanrewaju Fontaine, Rodrigue Ancelot Harvey Jan, Muhammad Tahir H Social Sciences (General) Purpose – This paper aims to examine the relationship between surface acting (SA), deep acting (DA) and organizational commitment (OC). Design/methodology/approach – Guided by affective events theory, the study adapted emotional labour scale and three components model to profile 373 teachers from 30 schools around Peninsular Malaysia. A list-based simple random sampling technique was used to select respondents. Structural equation modeling (SEM) was used to test hypotheses, and the proposed model was assessed through renowned fit indices. Findings – OC was hypothesized as a second-order construct. SEM result indicates that both SA and DA have significant negative relationship with OC. Fit indices of the hypothesized model showed x 2/df ratio (560.069/265) = 2.113, RMSEA (0.055), and CFI (0.936). This result provides empirical support for the data collected. Research limitations/implications – The study provides new insight on the ongoing debate about SA and DA. Therefore, it advances body of research in this regard. The implication for HR managers is that strategic polices can be institutionalized to buffer the consequences of SA and DA. This is due to the fact that SA and DA may not be abolished for service employees like teachers. The practical implication for teachers is the understanding that emotional regulation process is inevitable because teaching is profoundly an emotional activity job. Besides being a cross-sectional study, the sampled population may have limited the study’s outcomes. Originality/value – Given existing inconsistent results on the consequences of SA and DA, this study shows that not only SA can lead to negative after-effects, DA can also cause the same. Future study can explore spiritual intelligence to examine how best SA and DA can be performed at reduced consequences on OC. Emerald Insight 2020-01 Article PeerReviewed application/pdf en http://irep.iium.edu.my/86180/8/86180_Impact%20of%20surface%20acting%20and%20deep.pdf Ogunsola, Kazeem Olanrewaju and Fontaine, Rodrigue Ancelot Harvey and Jan, Muhammad Tahir (2020) Impact of surface acting and deep acting techniques on teachers’ organizational commitment. PSU Research Review. ISSN 2399-1747 E-ISSN 2398-4007 https://www.emerald.com/insight/content/doi/10.1108/PRR-10-2019-0031/full/pdf?title=impact-of-surface-acting-and-deep-acting-techniques-on-teachers-organizational-commitment 10.1108/PRR-10-2019-0031
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Ogunsola, Kazeem Olanrewaju
Fontaine, Rodrigue Ancelot Harvey
Jan, Muhammad Tahir
Impact of surface acting and deep acting techniques on teachers’ organizational commitment
description Purpose – This paper aims to examine the relationship between surface acting (SA), deep acting (DA) and organizational commitment (OC). Design/methodology/approach – Guided by affective events theory, the study adapted emotional labour scale and three components model to profile 373 teachers from 30 schools around Peninsular Malaysia. A list-based simple random sampling technique was used to select respondents. Structural equation modeling (SEM) was used to test hypotheses, and the proposed model was assessed through renowned fit indices. Findings – OC was hypothesized as a second-order construct. SEM result indicates that both SA and DA have significant negative relationship with OC. Fit indices of the hypothesized model showed x 2/df ratio (560.069/265) = 2.113, RMSEA (0.055), and CFI (0.936). This result provides empirical support for the data collected. Research limitations/implications – The study provides new insight on the ongoing debate about SA and DA. Therefore, it advances body of research in this regard. The implication for HR managers is that strategic polices can be institutionalized to buffer the consequences of SA and DA. This is due to the fact that SA and DA may not be abolished for service employees like teachers. The practical implication for teachers is the understanding that emotional regulation process is inevitable because teaching is profoundly an emotional activity job. Besides being a cross-sectional study, the sampled population may have limited the study’s outcomes. Originality/value – Given existing inconsistent results on the consequences of SA and DA, this study shows that not only SA can lead to negative after-effects, DA can also cause the same. Future study can explore spiritual intelligence to examine how best SA and DA can be performed at reduced consequences on OC.
format Article
author Ogunsola, Kazeem Olanrewaju
Fontaine, Rodrigue Ancelot Harvey
Jan, Muhammad Tahir
author_facet Ogunsola, Kazeem Olanrewaju
Fontaine, Rodrigue Ancelot Harvey
Jan, Muhammad Tahir
author_sort Ogunsola, Kazeem Olanrewaju
title Impact of surface acting and deep acting techniques on teachers’ organizational commitment
title_short Impact of surface acting and deep acting techniques on teachers’ organizational commitment
title_full Impact of surface acting and deep acting techniques on teachers’ organizational commitment
title_fullStr Impact of surface acting and deep acting techniques on teachers’ organizational commitment
title_full_unstemmed Impact of surface acting and deep acting techniques on teachers’ organizational commitment
title_sort impact of surface acting and deep acting techniques on teachers’ organizational commitment
publisher Emerald Insight
publishDate 2020
url http://irep.iium.edu.my/86180/8/86180_Impact%20of%20surface%20acting%20and%20deep.pdf
http://irep.iium.edu.my/86180/
https://www.emerald.com/insight/content/doi/10.1108/PRR-10-2019-0031/full/pdf?title=impact-of-surface-acting-and-deep-acting-techniques-on-teachers-organizational-commitment
_version_ 1687393138557059072
score 13.211869

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