Impact of surface acting and deep acting techniques on teachers’ organizational commitment
Purpose – This paper aims to examine the relationship between surface acting (SA), deep acting (DA) and organizational commitment (OC). Design/methodology/approach – Guided by affective events theory, the study adapted emotional labour scale and three components model to profile 373 teachers from...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Emerald Insight
2020
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/86180/8/86180_Impact%20of%20surface%20acting%20and%20deep.pdf http://irep.iium.edu.my/86180/ https://www.emerald.com/insight/content/doi/10.1108/PRR-10-2019-0031/full/pdf?title=impact-of-surface-acting-and-deep-acting-techniques-on-teachers-organizational-commitment |
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| Summary: | Purpose – This paper aims to examine the relationship between surface acting (SA), deep acting (DA) and
organizational commitment (OC).
Design/methodology/approach – Guided by affective events theory, the study adapted emotional
labour scale and three components model to profile 373 teachers from 30 schools around Peninsular Malaysia.
A list-based simple random sampling technique was used to select respondents. Structural equation modeling
(SEM) was used to test hypotheses, and the proposed model was assessed through renowned fit indices.
Findings – OC was hypothesized as a second-order construct. SEM result indicates that both SA and DA
have significant negative relationship with OC. Fit indices of the hypothesized model showed x 2/df ratio
(560.069/265) = 2.113, RMSEA (0.055), and CFI (0.936). This result provides empirical support for the data
collected.
Research limitations/implications – The study provides new insight on the ongoing debate about SA
and DA. Therefore, it advances body of research in this regard. The implication for HR managers is that
strategic polices can be institutionalized to buffer the consequences of SA and DA. This is due to the fact that
SA and DA may not be abolished for service employees like teachers. The practical implication for teachers is
the understanding that emotional regulation process is inevitable because teaching is profoundly an
emotional activity job. Besides being a cross-sectional study, the sampled population may have limited the
study’s outcomes.
Originality/value – Given existing inconsistent results on the consequences of SA and DA, this study
shows that not only SA can lead to negative after-effects, DA can also cause the same. Future study can
explore spiritual intelligence to examine how best SA and DA can be performed at reduced consequences
on OC. |
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