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Measuring student satisfaction towards mobile service provider in Bangladesh: with special reference to Grameen phone limited

Customer satisfaction is an important word that commonly uses in marketing. It is a proportion of how products and services provided by an organization meet or enhance client desires. This research work looks to examine student fulfillment and its impacting variable of the cell phone industry in B...

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Main Authors: Kumar, Dhanonjoy, Mukherjee, Subhadeep, Haque, A. K. M. Ahasanul, Anis, Zohurul
Format: Article
Language:English
Published: Science Press 2020
Subjects:
HF5001 Business. Business Administration
Online Access:http://irep.iium.edu.my/83136/1/83136_Measuring%20student%20satisfaction%20towards%20mobile%20service.pdf
http://irep.iium.edu.my/83136/
https://drive.google.com/file/d/105UT1MiInkQuy7T0KXIFZylW0L17ftzC/view
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spelling my.iium.irep.831362020-11-12T00:56:22Z http://irep.iium.edu.my/83136/ Measuring student satisfaction towards mobile service provider in Bangladesh: with special reference to Grameen phone limited Kumar, Dhanonjoy Mukherjee, Subhadeep Haque, A. K. M. Ahasanul Anis, Zohurul HF5001 Business. Business Administration Customer satisfaction is an important word that commonly uses in marketing. It is a proportion of how products and services provided by an organization meet or enhance client desires. This research work looks to examine student fulfillment and its impacting variable of the cell phone industry in Bangladesh. This research work is led to 320 Grameenphone (GP) clients in Bangladesh. Over the span of data analysis, recurrence rate, bar graphs, the trial of unwavering quality, KMO-Bartlett test, exploratory factor investigation, correlation, and linear regression investigation have been utilized. The outcome shows that a noteworthy relationship exists between consumer loyalty and service quality, network, call rate, web facility, and social duty. The outcome likewise shows that all these services are noteworthy indicators of consumer loyalty. Present research work concluded that the satisfaction level of students of Grameenphone constrained isn't sufficient. Science Press 2020 Article PeerReviewed application/pdf en http://irep.iium.edu.my/83136/1/83136_Measuring%20student%20satisfaction%20towards%20mobile%20service.pdf Kumar, Dhanonjoy and Mukherjee, Subhadeep and Haque, A. K. M. Ahasanul and Anis, Zohurul (2020) Measuring student satisfaction towards mobile service provider in Bangladesh: with special reference to Grameen phone limited. Journal of Xidian University, 14 (5). pp. 184-200. E-ISSN 1001-2400 https://drive.google.com/file/d/105UT1MiInkQuy7T0KXIFZylW0L17ftzC/view 10.37896/jxu14.5/020
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
topic HF5001 Business. Business Administration
spellingShingle HF5001 Business. Business Administration
Kumar, Dhanonjoy
Mukherjee, Subhadeep
Haque, A. K. M. Ahasanul
Anis, Zohurul
Measuring student satisfaction towards mobile service provider in Bangladesh: with special reference to Grameen phone limited
description Customer satisfaction is an important word that commonly uses in marketing. It is a proportion of how products and services provided by an organization meet or enhance client desires. This research work looks to examine student fulfillment and its impacting variable of the cell phone industry in Bangladesh. This research work is led to 320 Grameenphone (GP) clients in Bangladesh. Over the span of data analysis, recurrence rate, bar graphs, the trial of unwavering quality, KMO-Bartlett test, exploratory factor investigation, correlation, and linear regression investigation have been utilized. The outcome shows that a noteworthy relationship exists between consumer loyalty and service quality, network, call rate, web facility, and social duty. The outcome likewise shows that all these services are noteworthy indicators of consumer loyalty. Present research work concluded that the satisfaction level of students of Grameenphone constrained isn't sufficient.
format Article
author Kumar, Dhanonjoy
Mukherjee, Subhadeep
Haque, A. K. M. Ahasanul
Anis, Zohurul
author_facet Kumar, Dhanonjoy
Mukherjee, Subhadeep
Haque, A. K. M. Ahasanul
Anis, Zohurul
author_sort Kumar, Dhanonjoy
title Measuring student satisfaction towards mobile service provider in Bangladesh: with special reference to Grameen phone limited
title_short Measuring student satisfaction towards mobile service provider in Bangladesh: with special reference to Grameen phone limited
title_full Measuring student satisfaction towards mobile service provider in Bangladesh: with special reference to Grameen phone limited
title_fullStr Measuring student satisfaction towards mobile service provider in Bangladesh: with special reference to Grameen phone limited
title_full_unstemmed Measuring student satisfaction towards mobile service provider in Bangladesh: with special reference to Grameen phone limited
title_sort measuring student satisfaction towards mobile service provider in bangladesh: with special reference to grameen phone limited
publisher Science Press
publishDate 2020
url http://irep.iium.edu.my/83136/1/83136_Measuring%20student%20satisfaction%20towards%20mobile%20service.pdf
http://irep.iium.edu.my/83136/
https://drive.google.com/file/d/105UT1MiInkQuy7T0KXIFZylW0L17ftzC/view
_version_ 1683230355946995712
score 13.211869

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