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Restaurant ordering system for Nando’s Restaurant: A proposed conceptual solution (MyRos)

Players in the hospitality industry have constantly been in search of new ways to improve their daily operations. In order to provide quality service, the utilisation of advanced technology is imperative. In the running of restaurants specifically, the utilisation of technology can increasingly be s...

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Main Authors: Ahmad Dahlan, Abdul Rahman, Ab Rahim, Siti Fatihah, Hashim, Nur Atikah, Zulkifli, Nor Anira, Abu Bakar, Amira Izzati
Format: Article
Language:English
Published: Eclat Research Publication 2016
Subjects:
T58.6 Management information systems
Online Access:http://irep.iium.edu.my/54721/1/IJERM_Dec2016_MyROS.pdf
http://irep.iium.edu.my/54721/
https://www.ijerm.com/download_data/IJERM0312016.pdf
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spelling my.iium.irep.547212017-07-19T05:47:35Z http://irep.iium.edu.my/54721/ Restaurant ordering system for Nando’s Restaurant: A proposed conceptual solution (MyRos) Ahmad Dahlan, Abdul Rahman Ab Rahim, Siti Fatihah Hashim, Nur Atikah Zulkifli, Nor Anira Abu Bakar, Amira Izzati T58.6 Management information systems Players in the hospitality industry have constantly been in search of new ways to improve their daily operations. In order to provide quality service, the utilisation of advanced technology is imperative. In the running of restaurants specifically, the utilisation of technology can increasingly be seen in their daily operations. One such example is the shift from using the traditional paper-based system to Personal Digital Assistants (PDAs) for purposes of taking orders. This technological shift is believed to be able to attract more customers and boost the efficiency of operations in restaurants. Thus, the purpose of this research paper is to provide a solution for the betterment of restaurant services by incorporating a Tablet-based Ordering System (TOS) called Restaurant Ordering System or in short MyROS. This paper proposes the design and implementation of the TOS and discusses its expected effects on the operations of Nando’s restaurant outlets. This system requires the installation of tablets at each customer table which have the ability to display the details of the menu and the price, and deliver information into a centralised database. The customer tablet, kitchen display, and the cashier counter connect directly with each other via Wi-Fi. This wireless application is user-friendly, enhances efficiency by saving time, reduces human errors, and has features to enable the collection of customer feedback. This paper is based on a study conducted by Multimedia University on the implementation of the TOS in enhancing dining table services. The conceptual solution suggests that the TOS, if executed properly, can provide better value for both Nando’s and its customers. Eclat Research Publication 2016-12 Article REM application/pdf en http://irep.iium.edu.my/54721/1/IJERM_Dec2016_MyROS.pdf Ahmad Dahlan, Abdul Rahman and Ab Rahim, Siti Fatihah and Hashim, Nur Atikah and Zulkifli, Nor Anira and Abu Bakar, Amira Izzati (2016) Restaurant ordering system for Nando’s Restaurant: A proposed conceptual solution (MyRos). International Journal of Engineering Research & Management, 3 (12). pp. 96-103. ISSN 2349-2058 https://www.ijerm.com/download_data/IJERM0312016.pdf
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
topic T58.6 Management information systems
spellingShingle T58.6 Management information systems
Ahmad Dahlan, Abdul Rahman
Ab Rahim, Siti Fatihah
Hashim, Nur Atikah
Zulkifli, Nor Anira
Abu Bakar, Amira Izzati
Restaurant ordering system for Nando’s Restaurant: A proposed conceptual solution (MyRos)
description Players in the hospitality industry have constantly been in search of new ways to improve their daily operations. In order to provide quality service, the utilisation of advanced technology is imperative. In the running of restaurants specifically, the utilisation of technology can increasingly be seen in their daily operations. One such example is the shift from using the traditional paper-based system to Personal Digital Assistants (PDAs) for purposes of taking orders. This technological shift is believed to be able to attract more customers and boost the efficiency of operations in restaurants. Thus, the purpose of this research paper is to provide a solution for the betterment of restaurant services by incorporating a Tablet-based Ordering System (TOS) called Restaurant Ordering System or in short MyROS. This paper proposes the design and implementation of the TOS and discusses its expected effects on the operations of Nando’s restaurant outlets. This system requires the installation of tablets at each customer table which have the ability to display the details of the menu and the price, and deliver information into a centralised database. The customer tablet, kitchen display, and the cashier counter connect directly with each other via Wi-Fi. This wireless application is user-friendly, enhances efficiency by saving time, reduces human errors, and has features to enable the collection of customer feedback. This paper is based on a study conducted by Multimedia University on the implementation of the TOS in enhancing dining table services. The conceptual solution suggests that the TOS, if executed properly, can provide better value for both Nando’s and its customers.
format Article
author Ahmad Dahlan, Abdul Rahman
Ab Rahim, Siti Fatihah
Hashim, Nur Atikah
Zulkifli, Nor Anira
Abu Bakar, Amira Izzati
author_facet Ahmad Dahlan, Abdul Rahman
Ab Rahim, Siti Fatihah
Hashim, Nur Atikah
Zulkifli, Nor Anira
Abu Bakar, Amira Izzati
author_sort Ahmad Dahlan, Abdul Rahman
title Restaurant ordering system for Nando’s Restaurant: A proposed conceptual solution (MyRos)
title_short Restaurant ordering system for Nando’s Restaurant: A proposed conceptual solution (MyRos)
title_full Restaurant ordering system for Nando’s Restaurant: A proposed conceptual solution (MyRos)
title_fullStr Restaurant ordering system for Nando’s Restaurant: A proposed conceptual solution (MyRos)
title_full_unstemmed Restaurant ordering system for Nando’s Restaurant: A proposed conceptual solution (MyRos)
title_sort restaurant ordering system for nando’s restaurant: a proposed conceptual solution (myros)
publisher Eclat Research Publication
publishDate 2016
url http://irep.iium.edu.my/54721/1/IJERM_Dec2016_MyROS.pdf
http://irep.iium.edu.my/54721/
https://www.ijerm.com/download_data/IJERM0312016.pdf
_version_ 1643614603639259136
score 13.211869

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