Restaurant ordering system for Nando’s Restaurant: A proposed conceptual solution (MyRos)
Players in the hospitality industry have constantly been in search of new ways to improve their daily operations. In order to provide quality service, the utilisation of advanced technology is imperative. In the running of restaurants specifically, the utilisation of technology can increasingly be s...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Eclat Research Publication
2016
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/54721/1/IJERM_Dec2016_MyROS.pdf http://irep.iium.edu.my/54721/ https://www.ijerm.com/download_data/IJERM0312016.pdf |
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| Summary: | Players in the hospitality industry have constantly been in search of new ways to improve their daily operations. In order to provide quality service, the utilisation of advanced technology is imperative. In the running of restaurants specifically, the utilisation of technology can increasingly be seen in their daily operations. One such example is the shift from using the traditional paper-based system to Personal Digital Assistants (PDAs) for purposes of taking orders. This technological shift is believed to be able to attract more customers and boost the efficiency of operations in restaurants. Thus, the purpose of this research paper is to provide a solution for the betterment of restaurant services by incorporating a Tablet-based Ordering System (TOS) called Restaurant Ordering System or in short MyROS. This paper proposes the design and implementation of the TOS and discusses its expected effects on the operations of Nando’s restaurant outlets. This system requires the installation of tablets at each customer table which have the ability to display the details of the menu and the price, and deliver information into a centralised database. The customer tablet, kitchen display, and the cashier counter connect directly with each other via Wi-Fi. This wireless application is user-friendly, enhances efficiency by saving time, reduces human errors, and has features to enable the collection of customer feedback. This paper is based on a study conducted by Multimedia University on the implementation of the TOS in enhancing dining table services. The conceptual solution suggests that the TOS, if executed properly, can provide better value for both Nando’s and its customers. |
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