An assessment of public transport features in urban and rural settlements in Malaysia
This paper focuses on assessing the features of bus services offered in selected urban and rural settlements in Malaysia. Five definitions of public transport level of services (LOS) according to Transportation Research Board are adopted. Assessment of the LOS has been conducted using both quant...
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| Main Authors: | , , , , |
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| Format: | Conference or Workshop Item |
| Language: | English English |
| Published: |
2016
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/53241/2/ICABE2016%20Programme%20and%20Abstract%20Book.pdf http://irep.iium.edu.my/53241/4/ICABE_zakiahponrahono.pdf http://irep.iium.edu.my/53241/ https://icabe2016.wordpress.com/ |
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| Summary: | This paper focuses on assessing the features of bus services offered in
selected urban and rural settlements in Malaysia. Five definitions of public
transport level of services (LOS) according to Transportation Research Board
are adopted. Assessment of the LOS has been conducted using both
quantitative and qualitative methods of primary and secondary data capture.
With a sample of more than 1000 passengers surveyed, the demand side’s
perception and aspiration have been collected and analyzed based on the
classification of LOS. The overall performance measured in urban and rural
were LOS E, which is below the tolerable standard of LOS D. In analyzing the
satisfaction levels among the urban and rural passengers, it was found that the
majority of the respondents (60.4%) were dissatisfied with the services in both
urban and rural areas. Further recommendations are to bridge these gaps by
increasing headways, locating designated bus stops or halts at strategic
catchment points of alighting and dropping off as well as revised maintenance
scheduling and consistent repair of the existing fleet. Finally, operators may
also improve on-board comfort and convenient levels as aspired by the
passengers. This can be commensurate by the willingness of passengers to
pay higher fare rates for the increased quality of such services. |
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