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A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education

This study focuses on the influence of academic factors, the role of ICT and management on customer satisfaction. The sample of 391 students from two universities in South Africa was chosen random to participate in the study. Exploratory Factor Analysis (EFA) was used followed by Confirmatory Factor...

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Main Authors: Jager, Johan W de, Jan, Muhammad Tahir
Format: Article
Language:English
English
Published: National Academy of Management 2016
Subjects:
HF5001 Business. Business Administration
LB2300 Higher Education
Online Access:http://irep.iium.edu.my/50836/1/A_STRUCTURAL_EQUATION_MODELLING_APPROACH_TO_INVESTIGATING_THE_IMPACT_OF_ACADEMIC%2C_ICT_AND_MANAGEMENT_RELATED_FACTORS_ON_CUSTOMER_SATISFACTION_IN_HIGHER_EDUCATION.pdf
http://irep.iium.edu.my/50836/4/50836-A_structural_equation_modelling_approach_to_investigating_the_impact_of_academic.pdf
http://irep.iium.edu.my/50836/
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spelling my.iium.irep.508362016-12-19T07:16:20Z http://irep.iium.edu.my/50836/ A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education Jager, Johan W de Jan, Muhammad Tahir HF5001 Business. Business Administration LB2300 Higher Education This study focuses on the influence of academic factors, the role of ICT and management on customer satisfaction. The sample of 391 students from two universities in South Africa was chosen random to participate in the study. Exploratory Factor Analysis (EFA) was used followed by Confirmatory Factor Analysis (CFA), and finally Structural Equation Modelling (SEM). Management-related factors resulted with the strongest significant impact on customer satisfaction followed by academic factors. National Academy of Management 2016-01 Article REM application/pdf en http://irep.iium.edu.my/50836/1/A_STRUCTURAL_EQUATION_MODELLING_APPROACH_TO_INVESTIGATING_THE_IMPACT_OF_ACADEMIC%2C_ICT_AND_MANAGEMENT_RELATED_FACTORS_ON_CUSTOMER_SATISFACTION_IN_HIGHER_EDUCATION.pdf application/pdf en http://irep.iium.edu.my/50836/4/50836-A_structural_equation_modelling_approach_to_investigating_the_impact_of_academic.pdf Jager, Johan W de and Jan, Muhammad Tahir (2016) A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education. Actual Problems of Economics, 176 (2). pp. 358-369. ISSN 1993-6788 http://eco-science.net/downloads.html
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
English
topic HF5001 Business. Business Administration
LB2300 Higher Education
spellingShingle HF5001 Business. Business Administration
LB2300 Higher Education
Jager, Johan W de
Jan, Muhammad Tahir
A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education
description This study focuses on the influence of academic factors, the role of ICT and management on customer satisfaction. The sample of 391 students from two universities in South Africa was chosen random to participate in the study. Exploratory Factor Analysis (EFA) was used followed by Confirmatory Factor Analysis (CFA), and finally Structural Equation Modelling (SEM). Management-related factors resulted with the strongest significant impact on customer satisfaction followed by academic factors.
format Article
author Jager, Johan W de
Jan, Muhammad Tahir
author_facet Jager, Johan W de
Jan, Muhammad Tahir
author_sort Jager, Johan W de
title A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education
title_short A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education
title_full A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education
title_fullStr A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education
title_full_unstemmed A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education
title_sort structural equation modelling approach to investigating the impact of academic, ict and management related factors on customer satisfaction in higher education
publisher National Academy of Management
publishDate 2016
url http://irep.iium.edu.my/50836/1/A_STRUCTURAL_EQUATION_MODELLING_APPROACH_TO_INVESTIGATING_THE_IMPACT_OF_ACADEMIC%2C_ICT_AND_MANAGEMENT_RELATED_FACTORS_ON_CUSTOMER_SATISFACTION_IN_HIGHER_EDUCATION.pdf
http://irep.iium.edu.my/50836/4/50836-A_structural_equation_modelling_approach_to_investigating_the_impact_of_academic.pdf
http://irep.iium.edu.my/50836/
http://eco-science.net/downloads.html
_version_ 1643613826904489984
score 13.211869

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