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Analysis of the factors of Business Process Management in Felcra Berhad by using technology adoption model

This study aims to explain the factors influencing the technology acceptance model of Business Process Management technology services in FELCRA Berhad. By analyzing these factors, the research seeks to uncover the determinants that affect the acceptance of Business Process Management technology...

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Main Authors: Rodzoan, Muhammad Asyraf, Shah, Asadullah
Format: Article
Language:English
English
Published: Elite Scientific Forum, Pakistan 2024
Subjects:
T10.5 Communication of technical information
Online Access:http://irep.iium.edu.my/114756/1/114756_Analysis%20of%20the%20factors%20of%20Business%20Process%20Management.pdf
http://irep.iium.edu.my/114756/7/114756_Analysis%20of%20the%20factors%20of%20Business%20Process%20Management_SCOPUS.pdf
http://irep.iium.edu.my/114756/
https://www.pjlss.edu.pk/Archive/Volume_22_No_2_2024.htm#
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spelling my.iium.irep.1147562024-10-29T01:52:59Z http://irep.iium.edu.my/114756/ Analysis of the factors of Business Process Management in Felcra Berhad by using technology adoption model Rodzoan, Muhammad Asyraf Shah, Asadullah T10.5 Communication of technical information This study aims to explain the factors influencing the technology acceptance model of Business Process Management technology services in FELCRA Berhad. By analyzing these factors, the research seeks to uncover the determinants that affect the acceptance of Business Process Management technology services within FELCRA Berhad, providing insights crucial for enhancing technological integration and operational efficiency. This research utilized a mixed methods approach, employing semi-structured interviews to explore user experiences and validate a modified UTAUT2 model, alongside a large-scale questionnaire survey to measure of Business Process Management technology services acceptance and identify influencing factors among FELCRA Berhad employees. This combined approach offered a comprehensive understanding of user acceptance within the organization. The study validates a modified of Business Process Management technology services acceptance model at FELCRA Berhad, emphasizing user familiarity, training, management support, and alignment with organizational goals. Findings align with the UTAUT2 model, showing that factors like performance expectancy, effort expectancy, social influence, facilitating conditions, and user experience are crucial for technology acceptance. The survey of 500 respondents confirms these factors significantly influence farmers' intention to accept of Business Process Management technology services, with familiarity moderating specific relationships, such as performance expectancy and social influence. These insights suggest strategies to enhance of Business Process Management technology services and operational efficiency at FELCRA Berhad. Our findings inform FELCRA Berhad farmers about the factors influencing their acceptance of Business Process Management technology services, as evaluated through the UTAUT2 model. This understanding can help them address UTAUT2-related factors that might hinder of Business Process Management technology services acceptance. By addressing these factors, FELCRA Berhad can improve farmers' familiarity with of Business Process Management technology services and their behavioral intention to use it in daily plantation work. This, in turn, can lead to higher acceptance levels, resulting in more efficient work processes and potentially increased yields. This research breaks new ground by applying an adapted UTAUT2 model to explore how FELCRA Berhad farmers accept Business Process Management technology services. The model incorporates Familiarity as a key factor influencing user acceptance and examines how familiarly moderates the influence of other UTAUT2 aspects on farmers' willingness to use Business Process Management technology services. This unique approach provides valuable insights to improve FELCRA Berhad's strategies for successful Business Process Management technology services implementation among their farmers. Elite Scientific Forum, Pakistan 2024-09 Article PeerReviewed application/pdf en http://irep.iium.edu.my/114756/1/114756_Analysis%20of%20the%20factors%20of%20Business%20Process%20Management.pdf application/pdf en http://irep.iium.edu.my/114756/7/114756_Analysis%20of%20the%20factors%20of%20Business%20Process%20Management_SCOPUS.pdf Rodzoan, Muhammad Asyraf and Shah, Asadullah (2024) Analysis of the factors of Business Process Management in Felcra Berhad by using technology adoption model. Pakistan Journal of Life and Social Sciences, 22 (2). pp. 6254-6262. ISSN 1727-4915 E-ISSN 2221-7630 https://www.pjlss.edu.pk/Archive/Volume_22_No_2_2024.htm# 10.57239/PJLSS-2024-22.2.00470
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
English
topic T10.5 Communication of technical information
spellingShingle T10.5 Communication of technical information
Rodzoan, Muhammad Asyraf
Shah, Asadullah
Analysis of the factors of Business Process Management in Felcra Berhad by using technology adoption model
description This study aims to explain the factors influencing the technology acceptance model of Business Process Management technology services in FELCRA Berhad. By analyzing these factors, the research seeks to uncover the determinants that affect the acceptance of Business Process Management technology services within FELCRA Berhad, providing insights crucial for enhancing technological integration and operational efficiency. This research utilized a mixed methods approach, employing semi-structured interviews to explore user experiences and validate a modified UTAUT2 model, alongside a large-scale questionnaire survey to measure of Business Process Management technology services acceptance and identify influencing factors among FELCRA Berhad employees. This combined approach offered a comprehensive understanding of user acceptance within the organization. The study validates a modified of Business Process Management technology services acceptance model at FELCRA Berhad, emphasizing user familiarity, training, management support, and alignment with organizational goals. Findings align with the UTAUT2 model, showing that factors like performance expectancy, effort expectancy, social influence, facilitating conditions, and user experience are crucial for technology acceptance. The survey of 500 respondents confirms these factors significantly influence farmers' intention to accept of Business Process Management technology services, with familiarity moderating specific relationships, such as performance expectancy and social influence. These insights suggest strategies to enhance of Business Process Management technology services and operational efficiency at FELCRA Berhad. Our findings inform FELCRA Berhad farmers about the factors influencing their acceptance of Business Process Management technology services, as evaluated through the UTAUT2 model. This understanding can help them address UTAUT2-related factors that might hinder of Business Process Management technology services acceptance. By addressing these factors, FELCRA Berhad can improve farmers' familiarity with of Business Process Management technology services and their behavioral intention to use it in daily plantation work. This, in turn, can lead to higher acceptance levels, resulting in more efficient work processes and potentially increased yields. This research breaks new ground by applying an adapted UTAUT2 model to explore how FELCRA Berhad farmers accept Business Process Management technology services. The model incorporates Familiarity as a key factor influencing user acceptance and examines how familiarly moderates the influence of other UTAUT2 aspects on farmers' willingness to use Business Process Management technology services. This unique approach provides valuable insights to improve FELCRA Berhad's strategies for successful Business Process Management technology services implementation among their farmers.
format Article
author Rodzoan, Muhammad Asyraf
Shah, Asadullah
author_facet Rodzoan, Muhammad Asyraf
Shah, Asadullah
author_sort Rodzoan, Muhammad Asyraf
title Analysis of the factors of Business Process Management in Felcra Berhad by using technology adoption model
title_short Analysis of the factors of Business Process Management in Felcra Berhad by using technology adoption model
title_full Analysis of the factors of Business Process Management in Felcra Berhad by using technology adoption model
title_fullStr Analysis of the factors of Business Process Management in Felcra Berhad by using technology adoption model
title_full_unstemmed Analysis of the factors of Business Process Management in Felcra Berhad by using technology adoption model
title_sort analysis of the factors of business process management in felcra berhad by using technology adoption model
publisher Elite Scientific Forum, Pakistan
publishDate 2024
url http://irep.iium.edu.my/114756/1/114756_Analysis%20of%20the%20factors%20of%20Business%20Process%20Management.pdf
http://irep.iium.edu.my/114756/7/114756_Analysis%20of%20the%20factors%20of%20Business%20Process%20Management_SCOPUS.pdf
http://irep.iium.edu.my/114756/
https://www.pjlss.edu.pk/Archive/Volume_22_No_2_2024.htm#
_version_ 1814932528305274880
score 13.211869

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