Analysis of the factors of Business Process Management in Felcra Berhad by using technology adoption model
This study aims to explain the factors influencing the technology acceptance model of Business Process Management technology services in FELCRA Berhad. By analyzing these factors, the research seeks to uncover the determinants that affect the acceptance of Business Process Management technology...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English English |
| Published: |
Elite Scientific Forum, Pakistan
2024
|
| Subjects: | |
| Online Access: | http://irep.iium.edu.my/114756/1/114756_Analysis%20of%20the%20factors%20of%20Business%20Process%20Management.pdf http://irep.iium.edu.my/114756/7/114756_Analysis%20of%20the%20factors%20of%20Business%20Process%20Management_SCOPUS.pdf http://irep.iium.edu.my/114756/ https://www.pjlss.edu.pk/Archive/Volume_22_No_2_2024.htm# |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Summary: | This study aims to explain the factors influencing the technology acceptance
model of Business Process Management technology services in FELCRA
Berhad. By analyzing these factors, the research seeks to uncover the
determinants that affect the acceptance of Business Process Management
technology services within FELCRA Berhad, providing insights crucial for
enhancing technological integration and operational efficiency. This research
utilized a mixed methods approach, employing semi-structured interviews to
explore user experiences and validate a modified UTAUT2 model, alongside a
large-scale questionnaire survey to measure of Business Process Management
technology services acceptance and identify influencing factors among
FELCRA Berhad employees. This combined approach offered a comprehensive
understanding of user acceptance within the organization. The study validates
a modified of Business Process Management technology services acceptance
model at FELCRA Berhad, emphasizing user familiarity, training, management
support, and alignment with organizational goals. Findings align with the
UTAUT2 model, showing that factors like performance expectancy, effort
expectancy, social influence, facilitating conditions, and user experience are
crucial for technology acceptance. The survey of 500 respondents confirms
these factors significantly influence farmers' intention to accept of Business
Process Management technology services, with familiarity moderating
specific relationships, such as performance expectancy and social influence.
These insights suggest strategies to enhance of Business Process Management
technology services and operational efficiency at FELCRA Berhad. Our
findings inform FELCRA Berhad farmers about the factors influencing their
acceptance of Business Process Management technology services, as
evaluated through the UTAUT2 model. This understanding can help them
address UTAUT2-related factors that might hinder of Business Process
Management technology services acceptance. By addressing these factors,
FELCRA Berhad can improve farmers' familiarity with of Business Process
Management technology services and their behavioral intention to use it in
daily plantation work. This, in turn, can lead to higher acceptance levels,
resulting in more efficient work processes and potentially increased yields.
This research breaks new ground by applying an adapted UTAUT2 model to
explore how FELCRA Berhad farmers accept Business Process Management
technology services. The model incorporates Familiarity as a key factor
influencing user acceptance and examines how familiarly moderates the
influence of other UTAUT2 aspects on farmers' willingness to use Business
Process Management technology services. This unique approach provides
valuable insights to improve FELCRA Berhad's strategies for successful
Business Process Management technology services implementation among
their farmers. |
|---|