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CRM Tracking System in Database and Web

Currently, all companies' vision is to maximize the profit by gaining the customer satisfaction and customer loyalty. Using CRM Tracking System in Database and Web, the company can easily retrieve useful and necessary information. This project aims to track and update the business performanc...

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Main Author:	Le, Thi Thuy
Format:	Final Year Project
Language:	English
Published:	Universiti Teknologi PETRONAS 2011
Subjects:	T Technology (General)
Online Access:	http://utpedia.utp.edu.my/10297/1/2011%20Bachelor%20-%20CRM%20Tracking%20System%20InDatabase%20And%20Web.pdf http://utpedia.utp.edu.my/10297/
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id	my-utp-utpedia.10297
record_format	eprints
spelling	my-utp-utpedia.102972017-01-25T09:42:13Z http://utpedia.utp.edu.my/10297/ CRM Tracking System in Database and Web Le, Thi Thuy T Technology (General) Currently, all companies' vision is to maximize the profit by gaining the customer satisfaction and customer loyalty. Using CRM Tracking System in Database and Web, the company can easily retrieve useful and necessary information. This project aims to track and update the business performance of customer, from that continuously push and manage their business with the company. Moreover, the system can evaluate how close relationship with customer is, so that the company can design more suitable strategy and program for different customer group. And CRM Tracking System in Database and Web also aims to consolidate customer information from various sources, for example, sales department, marketing department, business partner department, etc ... For the time being, it causes a lot of troubles if a person wants to know about those information; for example, they do not know the full contact information of customer, how active the relationship with the customer is, which wastes time and effort With the help from technology, CRM Tracking System in Database and Web is a useful tool to tackle that problem. Using its search engine, a user can find any information regarding the categories such as active customer, inactive customer, event, interest sector and certificate. Within the scope of this project, the system is developed focusing on Sales Department at IBM Vietnam. In general, to develop the system, a methodology of prototyping is chosen. This methodology will perform the analysis, design, and implementation phase concurrently, and all three phases are performed repeatedly in a cycle until the system is completed. Other tools and mechanisms for researching and gathering information as well as developing the system will be used such as: questionnaires, programming languages and open source code Universiti Teknologi PETRONAS 2011-05 Final Year Project NonPeerReviewed application/pdf en http://utpedia.utp.edu.my/10297/1/2011%20Bachelor%20-%20CRM%20Tracking%20System%20InDatabase%20And%20Web.pdf Le, Thi Thuy (2011) CRM Tracking System in Database and Web. Universiti Teknologi PETRONAS. (Unpublished)
institution	Universiti Teknologi Petronas
building	UTP Resource Centre
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Petronas
content_source	UTP Electronic and Digitized Intellectual Asset
url_provider	http://utpedia.utp.edu.my/
language	English
topic	T Technology (General)
spellingShingle	T Technology (General) Le, Thi Thuy CRM Tracking System in Database and Web
description	Currently, all companies' vision is to maximize the profit by gaining the customer satisfaction and customer loyalty. Using CRM Tracking System in Database and Web, the company can easily retrieve useful and necessary information. This project aims to track and update the business performance of customer, from that continuously push and manage their business with the company. Moreover, the system can evaluate how close relationship with customer is, so that the company can design more suitable strategy and program for different customer group. And CRM Tracking System in Database and Web also aims to consolidate customer information from various sources, for example, sales department, marketing department, business partner department, etc ... For the time being, it causes a lot of troubles if a person wants to know about those information; for example, they do not know the full contact information of customer, how active the relationship with the customer is, which wastes time and effort With the help from technology, CRM Tracking System in Database and Web is a useful tool to tackle that problem. Using its search engine, a user can find any information regarding the categories such as active customer, inactive customer, event, interest sector and certificate. Within the scope of this project, the system is developed focusing on Sales Department at IBM Vietnam. In general, to develop the system, a methodology of prototyping is chosen. This methodology will perform the analysis, design, and implementation phase concurrently, and all three phases are performed repeatedly in a cycle until the system is completed. Other tools and mechanisms for researching and gathering information as well as developing the system will be used such as: questionnaires, programming languages and open source code
format	Final Year Project
author	Le, Thi Thuy
author_facet	Le, Thi Thuy
author_sort	Le, Thi Thuy
title	CRM Tracking System in Database and Web
title_short	CRM Tracking System in Database and Web
title_full	CRM Tracking System in Database and Web
title_fullStr	CRM Tracking System in Database and Web
title_full_unstemmed	CRM Tracking System in Database and Web
title_sort	crm tracking system in database and web
publisher	Universiti Teknologi PETRONAS
publishDate	2011
url	http://utpedia.utp.edu.my/10297/1/2011%20Bachelor%20-%20CRM%20Tracking%20System%20InDatabase%20And%20Web.pdf http://utpedia.utp.edu.my/10297/
_version_	1739831785278144512
score	13.211869

CRM Tracking System in Database and Web

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