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An exploratory study on causes and effects of miscommunication error among maintenance crew

Verbal and written communication are both valid methods for conveying a message; communication is an extremely important factor in the process of passing on information. In both the aviation industry and the maintenance industry, poor communication is consistently a major issue. The failure of the m...

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Main Authors: Munirah Mohd Fadzil,, Izamarlina Asshaari,, Muhammad Cairel Alban Shaharugi,, Abdul Ghani Abdul Samad,, Puteri Nur Syaza Wardiaha,
Format: Article
Language:English
Published: Penerbit Universiti Kebangsaan Malaysia 2023
Online Access:http://journalarticle.ukm.my/23676/1/kejut_13.pdf
http://journalarticle.ukm.my/23676/
https://www.ukm.my/jkukm/si-6-2-2023/
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spelling my-ukm.journal.236762024-06-21T09:10:00Z http://journalarticle.ukm.my/23676/ An exploratory study on causes and effects of miscommunication error among maintenance crew Munirah Mohd Fadzil, Izamarlina Asshaari, Muhammad Cairel Alban Shaharugi, Abdul Ghani Abdul Samad, Puteri Nur Syaza Wardiaha, Verbal and written communication are both valid methods for conveying a message; communication is an extremely important factor in the process of passing on information. In both the aviation industry and the maintenance industry, poor communication is consistently a major issue. The failure of the members of the maintenance crew to communicate effectively could, without a doubt, place the lives of other people in jeopardy. Therefore, this study is conducted to investigates the factors that contributed to, and the consequences of, miscommunication error and the correlation between it. The cause depicted for miscommunication error among maintenance crew are poor language proficiency, poor documentation, lack of technical term proficiency and lack of communication meanwhile its negatively impacts maintenance organization. To identify the causes and consequences of miscommunication errors among maintenance crew, the survey data is analyzed using a bar chart, and Spearman correlation is used to investigate the relationship between causes and effects. According to the results of the Spearman correlation, there are five moderately strong correlations between causes and effects and three weak correlations. It is recommended that further research be done on engineers and technicians working in maintenance repair organizations (MRO) to gather more reliable data. Penerbit Universiti Kebangsaan Malaysia 2023 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/23676/1/kejut_13.pdf Munirah Mohd Fadzil, and Izamarlina Asshaari, and Muhammad Cairel Alban Shaharugi, and Abdul Ghani Abdul Samad, and Puteri Nur Syaza Wardiaha, (2023) An exploratory study on causes and effects of miscommunication error among maintenance crew. Jurnal Kejuruteraan, SI-6 (2). pp. 121-126. ISSN 0128-0198 https://www.ukm.my/jkukm/si-6-2-2023/
institution Universiti Kebangsaan Malaysia
building Tun Sri Lanang Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kebangsaan Malaysia
content_source UKM Journal Article Repository
url_provider http://journalarticle.ukm.my/
language English
description Verbal and written communication are both valid methods for conveying a message; communication is an extremely important factor in the process of passing on information. In both the aviation industry and the maintenance industry, poor communication is consistently a major issue. The failure of the members of the maintenance crew to communicate effectively could, without a doubt, place the lives of other people in jeopardy. Therefore, this study is conducted to investigates the factors that contributed to, and the consequences of, miscommunication error and the correlation between it. The cause depicted for miscommunication error among maintenance crew are poor language proficiency, poor documentation, lack of technical term proficiency and lack of communication meanwhile its negatively impacts maintenance organization. To identify the causes and consequences of miscommunication errors among maintenance crew, the survey data is analyzed using a bar chart, and Spearman correlation is used to investigate the relationship between causes and effects. According to the results of the Spearman correlation, there are five moderately strong correlations between causes and effects and three weak correlations. It is recommended that further research be done on engineers and technicians working in maintenance repair organizations (MRO) to gather more reliable data.
format Article
author Munirah Mohd Fadzil,
Izamarlina Asshaari,
Muhammad Cairel Alban Shaharugi,
Abdul Ghani Abdul Samad,
Puteri Nur Syaza Wardiaha,
spellingShingle Munirah Mohd Fadzil,
Izamarlina Asshaari,
Muhammad Cairel Alban Shaharugi,
Abdul Ghani Abdul Samad,
Puteri Nur Syaza Wardiaha,
An exploratory study on causes and effects of miscommunication error among maintenance crew
author_facet Munirah Mohd Fadzil,
Izamarlina Asshaari,
Muhammad Cairel Alban Shaharugi,
Abdul Ghani Abdul Samad,
Puteri Nur Syaza Wardiaha,
author_sort Munirah Mohd Fadzil,
title An exploratory study on causes and effects of miscommunication error among maintenance crew
title_short An exploratory study on causes and effects of miscommunication error among maintenance crew
title_full An exploratory study on causes and effects of miscommunication error among maintenance crew
title_fullStr An exploratory study on causes and effects of miscommunication error among maintenance crew
title_full_unstemmed An exploratory study on causes and effects of miscommunication error among maintenance crew
title_sort exploratory study on causes and effects of miscommunication error among maintenance crew
publisher Penerbit Universiti Kebangsaan Malaysia
publishDate 2023
url http://journalarticle.ukm.my/23676/1/kejut_13.pdf
http://journalarticle.ukm.my/23676/
https://www.ukm.my/jkukm/si-6-2-2023/
_version_ 1802978125623066624
score 13.211869

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