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A service development model for public hospitals in Thailand characterized by Muslim practices

Public hospitals are important agencies in the provision of public services. Upon considering the diversity of the people and the ability to provide appropriate services, human security can be realized. This research aims to study the development model of services among public hospitals attrib...

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Main Authors: Hasan Akrim Dongnadeng,, Wisuttinee Taneerat,
Format: Article
Language:English
Published: Penerbit Universiti Kebangsaan Malaysia 2023
Online Access:http://journalarticle.ukm.my/23120/1/IJIT_24_6.pdf
http://journalarticle.ukm.my/23120/
https://www.ukm.my/ijit/
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spelling my-ukm.journal.231202024-03-05T01:32:29Z http://journalarticle.ukm.my/23120/ A service development model for public hospitals in Thailand characterized by Muslim practices Hasan Akrim Dongnadeng, Wisuttinee Taneerat, Public hospitals are important agencies in the provision of public services. Upon considering the diversity of the people and the ability to provide appropriate services, human security can be realized. This research aims to study the development model of services among public hospitals attributed to Muslim practices. It is developed as qualitative research relatively collecting data through the optimization of in-depth interviews, document revision, and observation. The data is analyzed by applying the method of thematic analysis and content analysis. As for the result, it depicts that the model hospital has performed the service development of public hospitals attributed to Muslim practices, covering four key aspects. In terms of religious practices, the hospital offers relevant services to newborns, Muslim youth, prayer venue establishment, the provision during the fasting month, and terminal patients. When it comes to the provision of Halal food, a specific department is set up together with the preparation of responsible personnel. In parallel, the environment and venue for Halal food preparation are in control. The control also implies Halal process in raw material selection, logistics, production, and delivery process in addition to canteen service. In terms of patient gowns, the hospital prepares patients with the hospital gowns and grants permission to wear the hijab during a hospital stay. In relation to patient contacts, some guidelines are put in place to guide physicians when treating patients of the opposite gender. Penerbit Universiti Kebangsaan Malaysia 2023-12 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/23120/1/IJIT_24_6.pdf Hasan Akrim Dongnadeng, and Wisuttinee Taneerat, (2023) A service development model for public hospitals in Thailand characterized by Muslim practices. International Journal of Islamic Thought ( IJIT ), 24 . pp. 53-70. ISSN 2232-1314 https://www.ukm.my/ijit/
institution Universiti Kebangsaan Malaysia
building Tun Sri Lanang Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kebangsaan Malaysia
content_source UKM Journal Article Repository
url_provider http://journalarticle.ukm.my/
language English
description Public hospitals are important agencies in the provision of public services. Upon considering the diversity of the people and the ability to provide appropriate services, human security can be realized. This research aims to study the development model of services among public hospitals attributed to Muslim practices. It is developed as qualitative research relatively collecting data through the optimization of in-depth interviews, document revision, and observation. The data is analyzed by applying the method of thematic analysis and content analysis. As for the result, it depicts that the model hospital has performed the service development of public hospitals attributed to Muslim practices, covering four key aspects. In terms of religious practices, the hospital offers relevant services to newborns, Muslim youth, prayer venue establishment, the provision during the fasting month, and terminal patients. When it comes to the provision of Halal food, a specific department is set up together with the preparation of responsible personnel. In parallel, the environment and venue for Halal food preparation are in control. The control also implies Halal process in raw material selection, logistics, production, and delivery process in addition to canteen service. In terms of patient gowns, the hospital prepares patients with the hospital gowns and grants permission to wear the hijab during a hospital stay. In relation to patient contacts, some guidelines are put in place to guide physicians when treating patients of the opposite gender.
format Article
author Hasan Akrim Dongnadeng,
Wisuttinee Taneerat,
spellingShingle Hasan Akrim Dongnadeng,
Wisuttinee Taneerat,
A service development model for public hospitals in Thailand characterized by Muslim practices
author_facet Hasan Akrim Dongnadeng,
Wisuttinee Taneerat,
author_sort Hasan Akrim Dongnadeng,
title A service development model for public hospitals in Thailand characterized by Muslim practices
title_short A service development model for public hospitals in Thailand characterized by Muslim practices
title_full A service development model for public hospitals in Thailand characterized by Muslim practices
title_fullStr A service development model for public hospitals in Thailand characterized by Muslim practices
title_full_unstemmed A service development model for public hospitals in Thailand characterized by Muslim practices
title_sort service development model for public hospitals in thailand characterized by muslim practices
publisher Penerbit Universiti Kebangsaan Malaysia
publishDate 2023
url http://journalarticle.ukm.my/23120/1/IJIT_24_6.pdf
http://journalarticle.ukm.my/23120/
https://www.ukm.my/ijit/
_version_ 1793154367407259648
score 13.211869

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