A service development model for public hospitals in Thailand characterized by Muslim practices
Public hospitals are important agencies in the provision of public services. Upon considering the diversity of the people and the ability to provide appropriate services, human security can be realized. This research aims to study the development model of services among public hospitals attrib...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2023
|
| Online Access: | http://journalarticle.ukm.my/23120/1/IJIT_24_6.pdf http://journalarticle.ukm.my/23120/ https://www.ukm.my/ijit/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Summary: | Public hospitals are important agencies in the provision of public services. Upon considering
the diversity of the people and the ability to provide appropriate services, human security
can be realized. This research aims to study the development model of services among public
hospitals attributed to Muslim practices. It is developed as qualitative research relatively
collecting data through the optimization of in-depth interviews, document revision, and
observation. The data is analyzed by applying the method of thematic analysis and content
analysis. As for the result, it depicts that the model hospital has performed the service
development of public hospitals attributed to Muslim practices, covering four key aspects.
In terms of religious practices, the hospital offers relevant services to newborns, Muslim
youth, prayer venue establishment, the provision during the fasting month, and terminal
patients. When it comes to the provision of Halal food, a specific department is set up
together with the preparation of responsible personnel. In parallel, the environment and
venue for Halal food preparation are in control. The control also implies Halal process in
raw material selection, logistics, production, and delivery process in addition to canteen
service. In terms of patient gowns, the hospital prepares patients with the hospital gowns
and grants permission to wear the hijab during a hospital stay. In relation to patient
contacts, some guidelines are put in place to guide physicians when treating patients of the
opposite gender. |
|---|