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On-Shelf Availability (OSA) and firm performance: the moderating effects of lean practices in retail industry

This study addressed the problem of retailers struggling with store operations, which negatively affects customer satisfaction, sales, and overall firm performance. The objective was to investigate the relationship between on shelf availability and firm performance in Malaysian retail small and m...

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Main Authors: Halim Hamim,, Norlena Hasnan,, Maryam Jamilah Asha'ari,
Format: Article
Language:English
Published: Penerbit Universiti Kebangsaan Malaysia 2023
Online Access:http://journalarticle.ukm.my/22804/1/pengurusan_68_10.pdf
http://journalarticle.ukm.my/22804/
https://www.ukm.my/jurnalpengurusan/volume-main/jurnal-pengurusan/
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spelling my-ukm.journal.228042024-01-04T04:53:17Z http://journalarticle.ukm.my/22804/ On-Shelf Availability (OSA) and firm performance: the moderating effects of lean practices in retail industry Halim Hamim, Norlena Hasnan, Maryam Jamilah Asha'ari, This study addressed the problem of retailers struggling with store operations, which negatively affects customer satisfaction, sales, and overall firm performance. The objective was to investigate the relationship between on shelf availability and firm performance in Malaysian retail small and medium enterprises. The study examined the impact of operational and managerial factors as determinants of on-shelf availability, as well as the moderating effect of lean practice on these relationships. A survey was conducted among retail Small and Medium Enterprises owners in the central region of Peninsular Malaysia, resulting in 151 usable responses. Data analysis was performed using Partial Least Squares Structural Equation Modeling. The main findings revealed that operational factors had a significant positive effect on firm performance, whereas managerial factors did not show a significant effect. Furthermore, the study demonstrated that lean practice moderated the relationships between operational factors and firm performance, as well as between managerial factors and firm performance. These findings have significant practical implications for retail small and medium enterprises owners, researchers, and policymakers. Retail small and medium enterprises, should invest in efficient operational practices, incorporating lean practices cautiously, emphasizing bottleneck and constraint management to boost firm performance. Penerbit Universiti Kebangsaan Malaysia 2023 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/22804/1/pengurusan_68_10.pdf Halim Hamim, and Norlena Hasnan, and Maryam Jamilah Asha'ari, (2023) On-Shelf Availability (OSA) and firm performance: the moderating effects of lean practices in retail industry. Jurnal Pengurusan, 68 . pp. 1-15. ISSN 0127-2713 https://www.ukm.my/jurnalpengurusan/volume-main/jurnal-pengurusan/
institution Universiti Kebangsaan Malaysia
building Tun Sri Lanang Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kebangsaan Malaysia
content_source UKM Journal Article Repository
url_provider http://journalarticle.ukm.my/
language English
description This study addressed the problem of retailers struggling with store operations, which negatively affects customer satisfaction, sales, and overall firm performance. The objective was to investigate the relationship between on shelf availability and firm performance in Malaysian retail small and medium enterprises. The study examined the impact of operational and managerial factors as determinants of on-shelf availability, as well as the moderating effect of lean practice on these relationships. A survey was conducted among retail Small and Medium Enterprises owners in the central region of Peninsular Malaysia, resulting in 151 usable responses. Data analysis was performed using Partial Least Squares Structural Equation Modeling. The main findings revealed that operational factors had a significant positive effect on firm performance, whereas managerial factors did not show a significant effect. Furthermore, the study demonstrated that lean practice moderated the relationships between operational factors and firm performance, as well as between managerial factors and firm performance. These findings have significant practical implications for retail small and medium enterprises owners, researchers, and policymakers. Retail small and medium enterprises, should invest in efficient operational practices, incorporating lean practices cautiously, emphasizing bottleneck and constraint management to boost firm performance.
format Article
author Halim Hamim,
Norlena Hasnan,
Maryam Jamilah Asha'ari,
spellingShingle Halim Hamim,
Norlena Hasnan,
Maryam Jamilah Asha'ari,
On-Shelf Availability (OSA) and firm performance: the moderating effects of lean practices in retail industry
author_facet Halim Hamim,
Norlena Hasnan,
Maryam Jamilah Asha'ari,
author_sort Halim Hamim,
title On-Shelf Availability (OSA) and firm performance: the moderating effects of lean practices in retail industry
title_short On-Shelf Availability (OSA) and firm performance: the moderating effects of lean practices in retail industry
title_full On-Shelf Availability (OSA) and firm performance: the moderating effects of lean practices in retail industry
title_fullStr On-Shelf Availability (OSA) and firm performance: the moderating effects of lean practices in retail industry
title_full_unstemmed On-Shelf Availability (OSA) and firm performance: the moderating effects of lean practices in retail industry
title_sort on-shelf availability (osa) and firm performance: the moderating effects of lean practices in retail industry
publisher Penerbit Universiti Kebangsaan Malaysia
publishDate 2023
url http://journalarticle.ukm.my/22804/1/pengurusan_68_10.pdf
http://journalarticle.ukm.my/22804/
https://www.ukm.my/jurnalpengurusan/volume-main/jurnal-pengurusan/
_version_ 1787134667522048000
score 13.223943

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