On-Shelf Availability (OSA) and firm performance: the moderating effects of lean practices in retail industry
This study addressed the problem of retailers struggling with store operations, which negatively affects customer satisfaction, sales, and overall firm performance. The objective was to investigate the relationship between on shelf availability and firm performance in Malaysian retail small and m...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2023
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| Online Access: | http://journalarticle.ukm.my/22804/1/pengurusan_68_10.pdf http://journalarticle.ukm.my/22804/ https://www.ukm.my/jurnalpengurusan/volume-main/jurnal-pengurusan/ |
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