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Evaluation of the role of perceived quality and satisfaction of beneficiaries about the health care services and benefits of community clinics in Bangladesh

Introduction Bangladesh provides free healthcare to its citizens through 10,723 community clinics which provide one-stop healthcare services that is vital in ensuring primary healthcare. Measuring beneficiary' contentment is crucial to improve the quality of care and the perceived service...

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Main Authors: Talukder, Shamim Hayder, Akter, Shahin, Dina Farhana,, Salahin, Kazi Fayzus, Khanam, Shirin, Rahman, Md. Mostafizur, Hossain, Md Saddam, Islam, Tasneem, Sultana, Ummay Farihin, Prodhan, Tasbirul Islam, Islam, Sheikh Mohammed Shariful
Format: Article
Language:English
Published: Pusat Perubatan Universiti Kebangsaan Malaysia 2022
Online Access:http://journalarticle.ukm.my/20572/1/sazman%2C%2Bvol%2B12%2Bno%2B2%2B2022_198.pdf
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https://spaj.ukm.my/ijphr/index.php/ijphr/issue/view/31
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spelling my-ukm.journal.205722022-11-27T17:21:26Z http://journalarticle.ukm.my/20572/ Evaluation of the role of perceived quality and satisfaction of beneficiaries about the health care services and benefits of community clinics in Bangladesh Talukder, Shamim Hayder Akter, Shahin Dina Farhana, Salahin, Kazi Fayzus Khanam, Shirin Rahman, Md. Mostafizur Hossain, Md Saddam Islam, Tasneem Sultana, Ummay Farihin Prodhan, Tasbirul Islam Islam, Sheikh Mohammed Shariful Introduction Bangladesh provides free healthcare to its citizens through 10,723 community clinics which provide one-stop healthcare services that is vital in ensuring primary healthcare. Measuring beneficiary' contentment is crucial to improve the quality of care and the perceived service quality have a significant impact on how often people use those health services. This study focuses on perceived quality and satisfaction of beneficiaries about the primary health care services and benefits of community clinics in Bangladesh. Methods A quantitative descriptive survey was conducted from March 2019 to April 2019 in the catchment area of 80 community clinics located at 16 Upazila under eight districts of eight divisions in Bangladesh. The survey compiled local data on client’s experience on health care service of community clinics. Besides, Sixteen Upazilas from eight districts were randomly selected for conducting interviews. Results Data was provided by a total of 760 female participants, among them majority (41%) belonged to the age group of 18-24 years old, and this very group showed more satisfaction than others (Odds Ratio 1.44). Besides, childless married women were also found to be content with the community clinic services compared to the remaining types of clients (Odds Ratio 1.64). However, gender, education, and economic perspective were positive aspects of getting service from community clinics. Conclusions Although there is a challenge balancing psychosocial and medical care, promoting client-oriented care with a focus on the cultural factors of the area is vital. This can be done through community-focused training together with explaining written prescriptions to the beneficiary, including the signs, symptoms, treatment, and referral points. The study findings will enable responsible authority to improve quality of primary health care services, realizing beneficiary’ ideas of community clinic service quality. Pusat Perubatan Universiti Kebangsaan Malaysia 2022 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/20572/1/sazman%2C%2Bvol%2B12%2Bno%2B2%2B2022_198.pdf Talukder, Shamim Hayder and Akter, Shahin and Dina Farhana, and Salahin, Kazi Fayzus and Khanam, Shirin and Rahman, Md. Mostafizur and Hossain, Md Saddam and Islam, Tasneem and Sultana, Ummay Farihin and Prodhan, Tasbirul Islam and Islam, Sheikh Mohammed Shariful (2022) Evaluation of the role of perceived quality and satisfaction of beneficiaries about the health care services and benefits of community clinics in Bangladesh. International Journal of Public Health Research, 12 (2). pp. 1591-1600. ISSN 2232-0245 https://spaj.ukm.my/ijphr/index.php/ijphr/issue/view/31
institution Universiti Kebangsaan Malaysia
building Tun Sri Lanang Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kebangsaan Malaysia
content_source UKM Journal Article Repository
url_provider http://journalarticle.ukm.my/
language English
description Introduction Bangladesh provides free healthcare to its citizens through 10,723 community clinics which provide one-stop healthcare services that is vital in ensuring primary healthcare. Measuring beneficiary' contentment is crucial to improve the quality of care and the perceived service quality have a significant impact on how often people use those health services. This study focuses on perceived quality and satisfaction of beneficiaries about the primary health care services and benefits of community clinics in Bangladesh. Methods A quantitative descriptive survey was conducted from March 2019 to April 2019 in the catchment area of 80 community clinics located at 16 Upazila under eight districts of eight divisions in Bangladesh. The survey compiled local data on client’s experience on health care service of community clinics. Besides, Sixteen Upazilas from eight districts were randomly selected for conducting interviews. Results Data was provided by a total of 760 female participants, among them majority (41%) belonged to the age group of 18-24 years old, and this very group showed more satisfaction than others (Odds Ratio 1.44). Besides, childless married women were also found to be content with the community clinic services compared to the remaining types of clients (Odds Ratio 1.64). However, gender, education, and economic perspective were positive aspects of getting service from community clinics. Conclusions Although there is a challenge balancing psychosocial and medical care, promoting client-oriented care with a focus on the cultural factors of the area is vital. This can be done through community-focused training together with explaining written prescriptions to the beneficiary, including the signs, symptoms, treatment, and referral points. The study findings will enable responsible authority to improve quality of primary health care services, realizing beneficiary’ ideas of community clinic service quality.
format Article
author Talukder, Shamim Hayder
Akter, Shahin
Dina Farhana,
Salahin, Kazi Fayzus
Khanam, Shirin
Rahman, Md. Mostafizur
Hossain, Md Saddam
Islam, Tasneem
Sultana, Ummay Farihin
Prodhan, Tasbirul Islam
Islam, Sheikh Mohammed Shariful
spellingShingle Talukder, Shamim Hayder
Akter, Shahin
Dina Farhana,
Salahin, Kazi Fayzus
Khanam, Shirin
Rahman, Md. Mostafizur
Hossain, Md Saddam
Islam, Tasneem
Sultana, Ummay Farihin
Prodhan, Tasbirul Islam
Islam, Sheikh Mohammed Shariful
Evaluation of the role of perceived quality and satisfaction of beneficiaries about the health care services and benefits of community clinics in Bangladesh
author_facet Talukder, Shamim Hayder
Akter, Shahin
Dina Farhana,
Salahin, Kazi Fayzus
Khanam, Shirin
Rahman, Md. Mostafizur
Hossain, Md Saddam
Islam, Tasneem
Sultana, Ummay Farihin
Prodhan, Tasbirul Islam
Islam, Sheikh Mohammed Shariful
author_sort Talukder, Shamim Hayder
title Evaluation of the role of perceived quality and satisfaction of beneficiaries about the health care services and benefits of community clinics in Bangladesh
title_short Evaluation of the role of perceived quality and satisfaction of beneficiaries about the health care services and benefits of community clinics in Bangladesh
title_full Evaluation of the role of perceived quality and satisfaction of beneficiaries about the health care services and benefits of community clinics in Bangladesh
title_fullStr Evaluation of the role of perceived quality and satisfaction of beneficiaries about the health care services and benefits of community clinics in Bangladesh
title_full_unstemmed Evaluation of the role of perceived quality and satisfaction of beneficiaries about the health care services and benefits of community clinics in Bangladesh
title_sort evaluation of the role of perceived quality and satisfaction of beneficiaries about the health care services and benefits of community clinics in bangladesh
publisher Pusat Perubatan Universiti Kebangsaan Malaysia
publishDate 2022
url http://journalarticle.ukm.my/20572/1/sazman%2C%2Bvol%2B12%2Bno%2B2%2B2022_198.pdf
http://journalarticle.ukm.my/20572/
https://spaj.ukm.my/ijphr/index.php/ijphr/issue/view/31
_version_ 1751537479488372736
score 13.211869

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