Evaluation of the role of perceived quality and satisfaction of beneficiaries about the health care services and benefits of community clinics in Bangladesh
Introduction Bangladesh provides free healthcare to its citizens through 10,723 community clinics which provide one-stop healthcare services that is vital in ensuring primary healthcare. Measuring beneficiary' contentment is crucial to improve the quality of care and the perceived service...
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| Main Authors: | , , , , , , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Pusat Perubatan Universiti Kebangsaan Malaysia
2022
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| Online Access: | http://journalarticle.ukm.my/20572/1/sazman%2C%2Bvol%2B12%2Bno%2B2%2B2022_198.pdf http://journalarticle.ukm.my/20572/ https://spaj.ukm.my/ijphr/index.php/ijphr/issue/view/31 |
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| Summary: | Introduction Bangladesh provides free healthcare to its citizens through 10,723 community
clinics which provide one-stop healthcare services that is vital in ensuring
primary healthcare. Measuring beneficiary' contentment is crucial to improve
the quality of care and the perceived service quality have a significant impact
on how often people use those health services. This study focuses on perceived
quality and satisfaction of beneficiaries about the primary health care services
and benefits of community clinics in Bangladesh.
Methods A quantitative descriptive survey was conducted from March 2019 to April
2019 in the catchment area of 80 community clinics located at 16 Upazila
under eight districts of eight divisions in Bangladesh. The survey compiled
local data on client’s experience on health care service of community clinics.
Besides, Sixteen Upazilas from eight districts were randomly selected for
conducting interviews.
Results Data was provided by a total of 760 female participants, among them majority
(41%) belonged to the age group of 18-24 years old, and this very group
showed more satisfaction than others (Odds Ratio 1.44). Besides, childless
married women were also found to be content with the community clinic
services compared to the remaining types of clients (Odds Ratio 1.64).
However, gender, education, and economic perspective were positive aspects
of getting service from community clinics.
Conclusions Although there is a challenge balancing psychosocial and medical care,
promoting client-oriented care with a focus on the cultural factors of the area
is vital. This can be done through community-focused training together with
explaining written prescriptions to the beneficiary, including the signs,
symptoms, treatment, and referral points. The study findings will enable
responsible authority to improve quality of primary health care services,
realizing beneficiary’ ideas of community clinic service quality. |
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