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Perceptions and practices of critical success factors in benchmarking implementation in Malaysian automotive manufacturing companies

This paper presents the results from a survey conducted to measure the Malaysian automotive manufacturing companies’ top management perceptions of importance and practices of critical success factors (CSFs) with respect to benchmarking implementation. The main objective of this paper is to provid...

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Main Authors: Baba Md Deros,, Sha’ri Mohd Yusof,, Azhari Md Salleh,
Format: Article
Published: Penerbit ukm 2006
Online Access:http://journalarticle.ukm.my/1820/
http://www.ukm.my/~ppsmfst/jqma/index.html
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spelling my-ukm.journal.18202011-06-14T07:15:49Z http://journalarticle.ukm.my/1820/ Perceptions and practices of critical success factors in benchmarking implementation in Malaysian automotive manufacturing companies Baba Md Deros, Sha’ri Mohd Yusof, Azhari Md Salleh, This paper presents the results from a survey conducted to measure the Malaysian automotive manufacturing companies’ top management perceptions of importance and practices of critical success factors (CSFs) with respect to benchmarking implementation. The main objective of this paper is to provide empirical evidence on whether there were significant differences in terms of perceptions of importance and actual practices of CSFs in implementing benchmarking. First, between the perception of importance and extent of practice of the overall companies; and secondly between 100% local and joint venture companies. A questionnaire with 49 items was developed by the authors based on previous studies, checked for reliability and validity by experts and practitioners, and applied to create a self-assessment measure of benchmarking practices. Analysis of the survey results showed that there were significant differences between perception of importance and actual practice of CSFs for benchmarking implementation. The paper concludes with some suggestions on how to close the gap between perceptions of importance and practices of CSFs in implementing benchmarking Penerbit ukm 2006-07 Article PeerReviewed Baba Md Deros, and Sha’ri Mohd Yusof, and Azhari Md Salleh, (2006) Perceptions and practices of critical success factors in benchmarking implementation in Malaysian automotive manufacturing companies. Journal of Quality Measurement and Analysis, 2 (1). pp. 45-61. ISSN 1823-5670 http://www.ukm.my/~ppsmfst/jqma/index.html
institution Universiti Kebangsaan Malaysia
building Perpustakaan Tun Sri Lanang Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kebangsaan Malaysia
content_source UKM Journal Article Repository
url_provider http://journalarticle.ukm.my/
description This paper presents the results from a survey conducted to measure the Malaysian automotive manufacturing companies’ top management perceptions of importance and practices of critical success factors (CSFs) with respect to benchmarking implementation. The main objective of this paper is to provide empirical evidence on whether there were significant differences in terms of perceptions of importance and actual practices of CSFs in implementing benchmarking. First, between the perception of importance and extent of practice of the overall companies; and secondly between 100% local and joint venture companies. A questionnaire with 49 items was developed by the authors based on previous studies, checked for reliability and validity by experts and practitioners, and applied to create a self-assessment measure of benchmarking practices. Analysis of the survey results showed that there were significant differences between perception of importance and actual practice of CSFs for benchmarking implementation. The paper concludes with some suggestions on how to close the gap between perceptions of importance and practices of CSFs in implementing benchmarking
format Article
author Baba Md Deros,
Sha’ri Mohd Yusof,
Azhari Md Salleh,
spellingShingle Baba Md Deros,
Sha’ri Mohd Yusof,
Azhari Md Salleh,
Perceptions and practices of critical success factors in benchmarking implementation in Malaysian automotive manufacturing companies
author_facet Baba Md Deros,
Sha’ri Mohd Yusof,
Azhari Md Salleh,
author_sort Baba Md Deros,
title Perceptions and practices of critical success factors in benchmarking implementation in Malaysian automotive manufacturing companies
title_short Perceptions and practices of critical success factors in benchmarking implementation in Malaysian automotive manufacturing companies
title_full Perceptions and practices of critical success factors in benchmarking implementation in Malaysian automotive manufacturing companies
title_fullStr Perceptions and practices of critical success factors in benchmarking implementation in Malaysian automotive manufacturing companies
title_full_unstemmed Perceptions and practices of critical success factors in benchmarking implementation in Malaysian automotive manufacturing companies
title_sort perceptions and practices of critical success factors in benchmarking implementation in malaysian automotive manufacturing companies
publisher Penerbit ukm
publishDate 2006
url http://journalarticle.ukm.my/1820/
http://www.ukm.my/~ppsmfst/jqma/index.html
_version_ 1643735166842044416
score 13.211869

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