Perceptions and practices of critical success factors in benchmarking implementation in Malaysian automotive manufacturing companies
This paper presents the results from a survey conducted to measure the Malaysian automotive manufacturing companies’ top management perceptions of importance and practices of critical success factors (CSFs) with respect to benchmarking implementation. The main objective of this paper is to provid...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
Penerbit ukm
2006
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| Online Access: | http://journalarticle.ukm.my/1820/ http://www.ukm.my/~ppsmfst/jqma/index.html |
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| Summary: | This paper presents the results from a survey conducted to measure the Malaysian automotive
manufacturing companies’ top management perceptions of importance and practices of critical
success factors (CSFs) with respect to benchmarking implementation. The main objective of this
paper is to provide empirical evidence on whether there were significant differences in terms of
perceptions of importance and actual practices of CSFs in implementing benchmarking. First,
between the perception of importance and extent of practice of the overall companies; and
secondly between 100% local and joint venture companies. A questionnaire with 49 items was
developed by the authors based on previous studies, checked for reliability and validity by
experts and practitioners, and applied to create a self-assessment measure of benchmarking
practices. Analysis of the survey results showed that there were significant differences between
perception of importance and actual practice of CSFs for benchmarking implementation. The
paper concludes with some suggestions on how to close the gap between perceptions of
importance and practices of CSFs in implementing benchmarking |
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