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A survey on critical factors and problems in implementing benchmarking towards achieving business competitiveness in SMEs

This paper is based on a survey conducted on top management of component suppliers to Malaysian automotive manufacturers. The survey was conducted to investigate the small and medium enterprises (SMEs) top managements’ perceptions on the following: critical competitive performance measures relati...

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Main Authors: Baba Md Deros,, Sha’ri Mohd Yusof,, Azhari Md Salleh,
Format: Article
Language:English
Published: 2006
Online Access:http://journalarticle.ukm.my/1442/1/2006-4.pdf
http://journalarticle.ukm.my/1442/
http://www.ukm.my/jkukm/index.php/jkukm
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spelling my-ukm.journal.14422016-12-14T06:29:28Z http://journalarticle.ukm.my/1442/ A survey on critical factors and problems in implementing benchmarking towards achieving business competitiveness in SMEs Baba Md Deros, Sha’ri Mohd Yusof, Azhari Md Salleh, This paper is based on a survey conducted on top management of component suppliers to Malaysian automotive manufacturers. The survey was conducted to investigate the small and medium enterprises (SMEs) top managements’ perceptions on the following: critical competitive performance measures relative to their competitors; important goals that drive the SMEs to stay lean and competitive; on critical factors and major problems encountered in implementing benchmarking initiatives. This study aims at providing empirical evidence on the SMEs top managements’ perceptions of the above three major groups of factors. Analysis of the survey results showed that the three most critical competitive performance measures relative to competitors are product quality, manufacturing cost and technological competitiveness. Meanwhile, the three most important goals that help SMEs to stay lean and competitive are customer satisfaction, productivity improvement and operational performance. This survey also revealed the critical factors that must be in-place and major problems that must be overcome prior to the benchmarking implementation and adoption in order to ensure its success. The paper culminates with a discussion and general conclusion from the survey results 2006 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/1442/1/2006-4.pdf Baba Md Deros, and Sha’ri Mohd Yusof, and Azhari Md Salleh, (2006) A survey on critical factors and problems in implementing benchmarking towards achieving business competitiveness in SMEs. Jurnal Kejuruteraan, 18 . pp. 29-37. http://www.ukm.my/jkukm/index.php/jkukm
institution Universiti Kebangsaan Malaysia
building Perpustakaan Tun Sri Lanang Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kebangsaan Malaysia
content_source UKM Journal Article Repository
url_provider http://journalarticle.ukm.my/
language English
description This paper is based on a survey conducted on top management of component suppliers to Malaysian automotive manufacturers. The survey was conducted to investigate the small and medium enterprises (SMEs) top managements’ perceptions on the following: critical competitive performance measures relative to their competitors; important goals that drive the SMEs to stay lean and competitive; on critical factors and major problems encountered in implementing benchmarking initiatives. This study aims at providing empirical evidence on the SMEs top managements’ perceptions of the above three major groups of factors. Analysis of the survey results showed that the three most critical competitive performance measures relative to competitors are product quality, manufacturing cost and technological competitiveness. Meanwhile, the three most important goals that help SMEs to stay lean and competitive are customer satisfaction, productivity improvement and operational performance. This survey also revealed the critical factors that must be in-place and major problems that must be overcome prior to the benchmarking implementation and adoption in order to ensure its success. The paper culminates with a discussion and general conclusion from the survey results
format Article
author Baba Md Deros,
Sha’ri Mohd Yusof,
Azhari Md Salleh,
spellingShingle Baba Md Deros,
Sha’ri Mohd Yusof,
Azhari Md Salleh,
A survey on critical factors and problems in implementing benchmarking towards achieving business competitiveness in SMEs
author_facet Baba Md Deros,
Sha’ri Mohd Yusof,
Azhari Md Salleh,
author_sort Baba Md Deros,
title A survey on critical factors and problems in implementing benchmarking towards achieving business competitiveness in SMEs
title_short A survey on critical factors and problems in implementing benchmarking towards achieving business competitiveness in SMEs
title_full A survey on critical factors and problems in implementing benchmarking towards achieving business competitiveness in SMEs
title_fullStr A survey on critical factors and problems in implementing benchmarking towards achieving business competitiveness in SMEs
title_full_unstemmed A survey on critical factors and problems in implementing benchmarking towards achieving business competitiveness in SMEs
title_sort survey on critical factors and problems in implementing benchmarking towards achieving business competitiveness in smes
publishDate 2006
url http://journalarticle.ukm.my/1442/1/2006-4.pdf
http://journalarticle.ukm.my/1442/
http://www.ukm.my/jkukm/index.php/jkukm
_version_ 1643735027082592256
score 13.211869

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