A survey on critical factors and problems in implementing benchmarking towards achieving business competitiveness in SMEs
This paper is based on a survey conducted on top management of component suppliers to Malaysian automotive manufacturers. The survey was conducted to investigate the small and medium enterprises (SMEs) top managements’ perceptions on the following: critical competitive performance measures relati...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
2006
|
| Online Access: | http://journalarticle.ukm.my/1442/1/2006-4.pdf http://journalarticle.ukm.my/1442/ http://www.ukm.my/jkukm/index.php/jkukm |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Summary: | This paper is based on a survey conducted on top management of component suppliers to Malaysian
automotive manufacturers. The survey was conducted to investigate the small and medium enterprises
(SMEs) top managements’ perceptions on the following: critical competitive performance measures
relative to their competitors; important goals that drive the SMEs to stay lean and competitive; on
critical factors and major problems encountered in implementing benchmarking initiatives. This study
aims at providing empirical evidence on the SMEs top managements’ perceptions of the above three
major groups of factors. Analysis of the survey results showed that the three most critical competitive
performance measures relative to competitors are product quality, manufacturing cost and technological
competitiveness. Meanwhile, the three most important goals that help SMEs to stay lean and competitive
are customer satisfaction, productivity improvement and operational performance. This survey also
revealed the critical factors that must be in-place and major problems that must be overcome prior to
the benchmarking implementation and adoption in order to ensure its success. The paper culminates
with a discussion and general conclusion from the survey results |
|---|