An exploration on the process of brand identity building in the context of Malaysian cafe
Identity is vital when communication takes place. Thus, building a strong brand identity has become a prime marketing concern for many business owners. In previous years, the focus was on the communication between the organisation and the customers. This study extended previous research by focusi...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2018
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| Online Access: | http://journalarticle.ukm.my/12245/1/26128-78656-1-PB.pdf http://journalarticle.ukm.my/12245/ http://ejournal.ukm.my/mjc/issue/view/1085 |
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| Summary: | Identity is vital when communication takes place. Thus, building a strong brand identity has become
a prime marketing concern for many business owners. In previous years, the focus was on the
communication between the organisation and the customers. This study extended previous research
by focusing on the business concept and identity and their approach of communicating themselves
(brand) to the public, a step further in safeguarding a place in the enormous business industry. A
qualitative approach with semi-structured interviews ware used to explore the food and beverage
industry, focusing on independent coffee shops. The interviews were carried out with five
independent coffee shops in Kuala Lumpur, Malaysia. According to the finding of this research, there
is a lacking in the investment on the execution of brand for these independent coffee shops. This
research also initiates that the inclusion of (the owner’s) roots, identity, and meaning of names are
relevant when building an identity of a brand to have a distinctive business concept. This study
contributed to our understanding of how brand identity was built and then connected it to the
internal culture of the coffee shop. The findings suggested that the process of creating and building a
brand identity was more complicated than just producing the visual imagery in order to build and
communicate distinctively. |
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