Effect of Process Management and Planning and Control on Customer Relations in Assessing Readiness to Deploy Lean Manufacturing Techniques within SMEs: SMART PLS-SEM Approach
Most lean initiatives failed because of poor readiness assessments of processes and planning which hinder customer relations. To mitigate such occurrences, the study analyzes the effect of process management, planning and control on customer relations within manufacturing SMEs, aimed to ensure...
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| Format: | Article |
| Language: | English |
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INTI International University
2023
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| Online Access: | http://eprints.intimal.edu.my/1856/1/ij2023_69.pdf http://eprints.intimal.edu.my/1856/ https://intijournal.intimal.edu.my |
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