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The influence of TQM practices on supply chain collaboration: a proposed model for the service industry

This study proposes a research framework of Total Quality Management (TQM) practices towards the supply chain collaboration level. The proposed model is based on the extensive literature review; this study develops a model of TQM practices that influence the supply chain collaboration level. The fin...

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Main Authors: Darmawan, Nathan*, Sim, Jia Jia, Arumugam, Veeri, Chow, Kim Wai
Format: Article
Published: InderScience 2011
Subjects:
HD61 Risk Management
Online Access:http://eprints.intimal.edu.my/1009/
https://doi.org/10.1504/IJSEM.2011.037176
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id my-inti-eprints.1009
record_format eprints
spelling my-inti-eprints.10092017-12-06T07:16:00Z http://eprints.intimal.edu.my/1009/ The influence of TQM practices on supply chain collaboration: a proposed model for the service industry Darmawan, Nathan* Sim, Jia Jia Arumugam, Veeri Chow, Kim Wai HD61 Risk Management This study proposes a research framework of Total Quality Management (TQM) practices towards the supply chain collaboration level. The proposed model is based on the extensive literature review; this study develops a model of TQM practices that influence the supply chain collaboration level. The findings from this study would provide a basis for developing an advanced model of TQM towards the supply chain collaboration level. The organisations that would like to implement supply chain collaboration will be able to make managerial decision based on the TQM practices from this research. This study also makes a significant contribution by developing a model of TQM and supply chain collaboration in service industry. Furthermore, the organisations could use this framework to conduct a pre-test baseline measurement and periodically assess the effect of TQM practices. InderScience 2011 Article PeerReviewed Darmawan, Nathan* and Sim, Jia Jia and Arumugam, Veeri and Chow, Kim Wai (2011) The influence of TQM practices on supply chain collaboration: a proposed model for the service industry. International Journal of Services, Economics and Management, 3 (1). pp. 21-35. ISSN 1753-0830 https://doi.org/10.1504/IJSEM.2011.037176 doi.org/10.1504/IJSEM.2011.037176
institution INTI International University
building INTI Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider INTI International University
content_source INTI Institutional Repository
url_provider http://eprints.intimal.edu.my
topic HD61 Risk Management
spellingShingle HD61 Risk Management
Darmawan, Nathan*
Sim, Jia Jia
Arumugam, Veeri
Chow, Kim Wai
The influence of TQM practices on supply chain collaboration: a proposed model for the service industry
description This study proposes a research framework of Total Quality Management (TQM) practices towards the supply chain collaboration level. The proposed model is based on the extensive literature review; this study develops a model of TQM practices that influence the supply chain collaboration level. The findings from this study would provide a basis for developing an advanced model of TQM towards the supply chain collaboration level. The organisations that would like to implement supply chain collaboration will be able to make managerial decision based on the TQM practices from this research. This study also makes a significant contribution by developing a model of TQM and supply chain collaboration in service industry. Furthermore, the organisations could use this framework to conduct a pre-test baseline measurement and periodically assess the effect of TQM practices.
format Article
author Darmawan, Nathan*
Sim, Jia Jia
Arumugam, Veeri
Chow, Kim Wai
author_facet Darmawan, Nathan*
Sim, Jia Jia
Arumugam, Veeri
Chow, Kim Wai
author_sort Darmawan, Nathan*
title The influence of TQM practices on supply chain collaboration: a proposed model for the service industry
title_short The influence of TQM practices on supply chain collaboration: a proposed model for the service industry
title_full The influence of TQM practices on supply chain collaboration: a proposed model for the service industry
title_fullStr The influence of TQM practices on supply chain collaboration: a proposed model for the service industry
title_full_unstemmed The influence of TQM practices on supply chain collaboration: a proposed model for the service industry
title_sort influence of tqm practices on supply chain collaboration: a proposed model for the service industry
publisher InderScience
publishDate 2011
url http://eprints.intimal.edu.my/1009/
https://doi.org/10.1504/IJSEM.2011.037176
_version_ 1644541362238914560
score 13.211869

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