IoT in Courier Services: Impact on Customer Satisfaction and Supply Chain Sustainability

IoT in Courier Services: Impact on Customer Satisfaction and Supply Chain Sustainability

The increasing importance of integrating the Internet of Things (IoT) within the courier service sector in today's digital landscape highlights the necessity for an in-depth examination of how IoT intricately affects customer satisfaction and the sustainability of supply chains in this industry...

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Bibliographic Details
Main Authors: Prapinit, Pichit, Kafi, Md. Abdul, Osman, Nor Hasni, Melan, Mustakim
Format: Article
Language:en
Published: International Information and Engineering Technology Association 2024
Subjects:
TK Electrical engineering. Electronics Nuclear engineering
Online Access:https://repo.uum.edu.my/id/eprint/32775/1/IJSDP%2019%2002%202024%20671-679.pdf
https://repo.uum.edu.my/id/eprint/32775/
https://www.iieta.org/journals/ijsdp/paper/10.18280/ijsdp.190224#:~:text=This%20highlights%20that%20the%20integration,operations%20in%20courier%20service%20companies.
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https://repo.uum.edu.my/id/eprint/32775/1/IJSDP%2019%2002%202024%20671-679.pdf
https://repo.uum.edu.my/id/eprint/32775/
https://www.iieta.org/journals/ijsdp/paper/10.18280/ijsdp.190224#:~:text=This%20highlights%20that%20the%20integration,operations%20in%20courier%20service%20companies.

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