The Impact of Service Quality on Zakat Stakeholders Satisfaction: A Study on Malaysian Zakat Institutions

The purpose of this paper is to investigate the impact of service quality on zakat stakeholders’ satisfaction using an enhanced model appropriate for zakat institutions. A new and enhanced model (a combination of SERVQUAL and CARTER) was used to examine the the impact of service quality towards sati...

Full description

Bibliographic Details

Main Authors:	Abd. Wahab, Norazlina, Ibrahim, Ahmad Zubir, Zainol, Zairy, Abu Bakar, Mahyuddin, Minhat, Norida
Format:	Article
Language:	en
Published:	Kolej Universiti Islam Malaysia (KUIM) 2016
Subjects:	BP Islam. Bahaism. Theosophy, etc
Online Access:	https://repo.uum.edu.my/id/eprint/32580/1/JMIFR%2013%2002%202016%2071-91.pdf https://repo.uum.edu.my/id/eprint/32580/ https://penerbit.usim.edu.my/
Tags:	Add Tag No Tags, Be the first to tag this record!