The Impact of Service Quality on Zakat Stakeholders Satisfaction: A Study on Malaysian Zakat Institutions
The purpose of this paper is to investigate the impact of service quality on zakat stakeholders’ satisfaction using an enhanced model appropriate for zakat institutions. A new and enhanced model (a combination of SERVQUAL and CARTER) was used to examine the the impact of service quality towards sati...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | en |
| Published: |
Kolej Universiti Islam Malaysia (KUIM)
2016
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/32580/1/JMIFR%2013%2002%202016%2071-91.pdf https://repo.uum.edu.my/id/eprint/32580/ https://penerbit.usim.edu.my/ |
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