The influence of TQM elements towards organizational performance: A case of Universiti Utara Malaysia
Total quality management (TQM) is one of the most recognized models for operational excellence. Organizations implement this TQM strategy to enhance their overall performance and to maintain a competitive advantage. TQM elements included customer focus, leadership, continuous improvement, employee i...
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| Main Authors: | , |
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| Format: | Article |
| Language: | en |
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Universiti Utara Malaysia
2020
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| Online Access: | https://repo.uum.edu.my/id/eprint/28376/1/STMLGG%2002%2030%202020%20109-111.pdf https://repo.uum.edu.my/id/eprint/28376/ |
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