To what extent does manager’s leadership style influence hotel front liners to become customer-oriented? A study in Malaysian small and medium sized budget hotels

This research seeks to examine a relationship between manager's leadership style and customer orientation behavior of the front line employees. Customer-orientation behavior has been defined as the employee's tendency or predisposition to meet client's need in the job context and has...

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Bibliographic Details

Main Authors:	Mohd Noor, Nor Azila, Chowdhury, Mohammed Shamsul, Jamaludin, Siti Noratisah, Muhammad, Azli, Abdul Rahman, Maria
Format:	Article
Language:	en
Published:	International digital organization for scientific information (IDOSI) 2011
Subjects:	HD28 Management. Industrial Management
Online Access:	https://repo.uum.edu.my/id/eprint/21261/1/WASJ%20%2014%201%202011%2092%2097.pdf https://repo.uum.edu.my/id/eprint/21261/ https://www.idosi.org/wasj/wasj14(1)2011.htm
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