The influence of service quality on patient satisfaction at Selayang Hospital, Selangor
Nowadays it is quite difficult to meet patient satisfaction in hospitals. This is because poor service from healthcare and defect in Selayang hospital building make the healthcare industry in increasingly becoming more competitive to fulfil patient satisfaction. This study aims to know what relation...
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| Format: | Conference or Workshop Item |
| Language: | en |
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2024
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| Online Access: | http://eprints.uthm.edu.my/12201/1/P16981_d3f871a4d7f6bd23fafa9cb0df611380.pdf%2014.pdf http://eprints.uthm.edu.my/12201/ https://doi.org/10.30880/rmtb.2024.05.01.067 |
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| _version_ | 1833419734089990144 |
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| author | Azmi, Nur Anis Misya Ismail, Siti Norziah |
| author_facet | Azmi, Nur Anis Misya Ismail, Siti Norziah |
| author_sort | Azmi, Nur Anis Misya |
| building | UTHM Library |
| collection | Institutional Repository |
| content_provider | Universiti Tun Hussein Onn Malaysia |
| content_source | UTHM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | Nowadays it is quite difficult to meet patient satisfaction in hospitals. This is because poor service from healthcare and defect in Selayang hospital building make the healthcare industry in increasingly becoming more competitive to fulfil patient satisfaction. This study aims to know what relationship service quality on patient satisfaction. Using a structured questionnaire, data were gathered from 208 patient who receive treatment and had experience treatment at Selayang Hospital. This questionnaire was distributed through social media which is WhatsApp and Instagram. The result shows that all the dimension service quality is significance which can fulfil patient satisfaction. However, social responsibility was the important toward patient at Selayang Hospital. The implication is that to keep patient satisfied, the hospital must invest more or training their healthcare service to make improvement |
| format | Conference or Workshop Item |
| id | my.uthm.eprints-12201 |
| institution | Universiti Tun Hussein Onn Malaysia |
| language | en |
| publishDate | 2024 |
| record_format | eprints |
| spelling | my.uthm.eprints-122012025-04-18T03:32:56Z http://eprints.uthm.edu.my/12201/ The influence of service quality on patient satisfaction at Selayang Hospital, Selangor Azmi, Nur Anis Misya Ismail, Siti Norziah T Technology (General) Nowadays it is quite difficult to meet patient satisfaction in hospitals. This is because poor service from healthcare and defect in Selayang hospital building make the healthcare industry in increasingly becoming more competitive to fulfil patient satisfaction. This study aims to know what relationship service quality on patient satisfaction. Using a structured questionnaire, data were gathered from 208 patient who receive treatment and had experience treatment at Selayang Hospital. This questionnaire was distributed through social media which is WhatsApp and Instagram. The result shows that all the dimension service quality is significance which can fulfil patient satisfaction. However, social responsibility was the important toward patient at Selayang Hospital. The implication is that to keep patient satisfied, the hospital must invest more or training their healthcare service to make improvement 2024-06-30 Conference or Workshop Item PeerReviewed text en http://eprints.uthm.edu.my/12201/1/P16981_d3f871a4d7f6bd23fafa9cb0df611380.pdf%2014.pdf Azmi, Nur Anis Misya and Ismail, Siti Norziah (2024) The influence of service quality on patient satisfaction at Selayang Hospital, Selangor. In: RESEARCH IN MANAGEMENT OF TECHNOLOGY AND BUSINESS. https://doi.org/10.30880/rmtb.2024.05.01.067 |
| spellingShingle | T Technology (General) Azmi, Nur Anis Misya Ismail, Siti Norziah The influence of service quality on patient satisfaction at Selayang Hospital, Selangor |
| title | The influence of service quality on patient satisfaction at Selayang Hospital, Selangor |
| title_full | The influence of service quality on patient satisfaction at Selayang Hospital, Selangor |
| title_fullStr | The influence of service quality on patient satisfaction at Selayang Hospital, Selangor |
| title_full_unstemmed | The influence of service quality on patient satisfaction at Selayang Hospital, Selangor |
| title_short | The influence of service quality on patient satisfaction at Selayang Hospital, Selangor |
| title_sort | influence of service quality on patient satisfaction at selayang hospital, selangor |
| topic | T Technology (General) |
| url | http://eprints.uthm.edu.my/12201/1/P16981_d3f871a4d7f6bd23fafa9cb0df611380.pdf%2014.pdf http://eprints.uthm.edu.my/12201/ https://doi.org/10.30880/rmtb.2024.05.01.067 |
| url_provider | http://eprints.uthm.edu.my/ |