Keretapi Tanah Melayu (KTMB) Services: The Role of Service Quality and Recovery Towards Satisfaction and Loyalty.

Keretapi Tanah Melayu (KTMB) Services: The Role of Service Quality and Recovery Towards Satisfaction and Loyalty.

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Bibliographic Details
Main Authors: Nor Asiah Omar, Rohayu Abdul Ghani, Suhaily Mohd Ramly, Nur Aqilah Hazirah Mohd Anim, Muhamad Azrin Nazri
Format: journal::journal article
Language:en
Published: Universiti Teknologi Mara (UiTM 2024
Subjects:
Customer satisfaction, customer loyalty, service quality, service recovery
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