The Impact of Service Quality on Zakat Stakeholders Satisfaction: A Study on Malaysian Zakat Institutions

The purpose of this paper is to investigate the impact of service quality on zakat stakeholders’ satisfaction using an enhanced model appropriate for zakat institutions. A new and enhanced model (a combination of SERVQUAL and CARTER) was used to examine the the impact of service quality towards sati...

Full description

Bibliographic Details

Main Authors:	Abd Wahab, N., Ibrahim, A. Z., Zainol, Z., Abu Bakar, M., Minhaj, N.
Format:	Article
Language:	English en_US
Published:	Universiti Sains Islam Malaysia 2024
Subjects:	Service quality Structural Equation Modelling (SEM) Zakat institution
Online Access:	http://jmifr.usim.edu.my/index.php/jmifr/article/view/30
Tags:	Add Tag No Tags, Be the first to tag this record!