Advancing service automation technology in tourism for sustainable development goals: a review and agenda for theories, contexts, methodologies and actions
Service automation technologies (SAT) can transform tourism structures by boosting industry competitiveness and meeting evolving tourist needs. SAT can support the United Nations sustainable development goals when they are effectively leverage. This review considers the impact of SAT via 173 tourism...
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| Main Authors: | , , , |
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| Format: | Article |
| Published: |
Routledge
2025
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/123328/ https://www.tandfonline.com/doi/full/10.1080/10548408.2025.2468463 |
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